Project Manager Quality Control
Resume:
LAUREN E. BATES
**** ****** ****** * *******, Washington 98103
********@*******.***
SUMMARY OF QUALIFICATIONS
Extensive experience in vendor management, client account management, consultative sales, construction project
management, and interior design
Superior skills in trend tracking, contract negotiation, plan design, specification development, and interior design with
proven ability to increase value and enhance profitability
Polished oral and written verbal skills
Adept in culturally diverse communication skills and practice of their respective applicable strategies
Proven excellence in relationship building
Recognized by managers, colleagues, and clients for extreme attention to detail, follow through, resourcefulness,
timeliness, enthusiasm, dedication, loyalty, and exceptional client service
Ability to handle a wide range and quantity of challenging responsibilities with knowledge and skill
Assume responsibilities with little supervision
Computer skills include Microsoft Office; Excel, Word, Outlook, and Access
PROFFESSIONAL EXPERIENCE
CONNER HOMES COMPANY, Bellevue, WA 1992 2009
A diversified home builder specializing in creating and selling customized single family and condominium homes. A
company within which a successful track record was proven via promotions granted as well as positions created.
1999 2009
Project Manager
Performed consultative presentation with Clients to effectively exhibit standards of home as well as solicit Client
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alterations to home ranging from structural features to finish products increasing sales profits (approx. 20%)
Translated extensive trend tracking results into changes to or development of new plan designs /
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specifications
Managed Client accounts including design and distribution of desired changes, pricing, and payments as well as
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Client concern resolution
Maintained a positive working relationship serving as liaison between Builder, Client, Superintendent,
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Subcontractors, Suppliers and Vendors, Architects, Interior Designers, and Real Estate Agents ensuring successful
completion of home for duration of production 8 mos.)
1995 1999
Quality Control Manager
Managed multiple Quality Control functions to ultimately improve internal processes and achieve our renowned
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customer satisfaction
Performed in home Customer Orientation to introduce, demonstrate, and discuss construction features,
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maintenance, and warranty of completed home
Addressed quality concerns by educating the Client of product characteristics and industry standards under
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highly emotional circumstances
Researched and analyzed industry competitors’ standards to ensure superior customer satisfaction
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Successfully developed systems that detected consistent problems, investigated solutions then implemented
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company wide procedural changes
1992 1997
Design Coordinator
Conducted Client consultations for selection of interior and exterior architectural elements
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Solicited customized design upgrades increasing sales profits (approx. 5%)
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Improved company profits by creating and managing an in house consultation process
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LAUREN E. BATES
8717 Dayton Avenue N Seattle, Washington 98103
********@*******.***
1992 1995
Estimating Coordinator
Participated in creation of scope of work and performance standards, subcontractor / vendor bidding process,
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bid analysis, and contract negotiations – often exceeding goal of 10% reduction
Successfully developed and implemented a formal bidding process for new plans and neighborhoods
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EDUCATION
UNIVERSITY OF RHODE ISLAND, Kingston, RI
Bachelor of Arts, 1991
Major: History; International History Honor Society Phi Alpha Theta
Minor: General Business
UNIVERSITY OF BATH, Bath, England URI in England (semester abroad)
STRENGTHSFINDER 2.0
Responsibility:
Those strong in the Responsibility theme are reliable, easily assume accountability, are innovative, honest, and loyal.
They take psychological ownership of what they say they will do.
Relator:
Those strong in the Relator theme are trustworthy, flexible, instinctive, and objective.
Empathy:
Those strong in the Empathy theme are insightful, intuitive, and detail oriented.
Discipline:
Those strong in the Discipline theme are efficient, result oriented, decisive, and highly organized.
Individualization:
Those strong in the Individualization theme are intrigued with the unique qualities of each person and have a gift for
figuring out how people who are different can work together productively.
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