Customer Service Assistant

Cristan Diaz

**** ******* *** *** * ( Playa Del Rey, CA 90293

Home: 805-***-**** ( Cell: 310-***-****

*******.***.****@*****.***

Profile

Administrative support professional offering versatile office

management skills and proficiency in Microsoft Office programs.

Strong planner and problem solver who readily adapts to change, works

independently and exceeds expectations. Able to juggle multiple

priorities and meet tight deadlines without compromising quality.

Education

Pasadena City College - Pasadena, CA

Relevant Courses:

Speech

Computer Information Systems

Reading and Composition

Westchester High school - Westchester, CA

Key Skills

Office Office Management Spreadsheets/Reports

Skills: Calendaring

Records Travel Coordination

Management Front-Desk Reception

Database

Administration

Computer MS Word MS Outlook

Skills: MS Excel Windows

MS PowerPoint Apple Software

Experience

California Medical Business Assistant Transcriber, 2007 to 2009

Services - Pasadena, CA

Handled multifaceted clerical tasks (e.g., data entry, filing, and

records management) as an assistant transcriber. Maintained database

and ensured the accuracy of patient records and information. Quickly

became a trusted assistant transcriber known for "can-do" attitude,

flexibility and high-quality work.

Highlights:

Communicated effectively with multiple departments to attain patient

records, office supplies, and provide assistance.

Provided timely, courteous and knowledgeable response to information

requests from co-workers and patients.

Trained new hire transcriptionists.

Grace Barr (Commercial Personal Assistant, 2007 to 2009

Realtor/Landlord) - Pasadena, CA

Completed a variety of tasks (e.g., data entry, internet research,

purchasing, scanning, payroll and errands) as the personal assistant to

successful realtor and landlord. Maintained business contacts and

transferred all documents to "paperless" computer records.

Highlights:

Communicated effectively, with employer and tenants, in a professional

manner.

Consistently provided quality work quickly and efficiently, while

maintaining thoroughness and accuracy.

Island's Restaurant - Pasadena, CA Hostess, 2007 to 2007

Provided excellent customer service, while simultaneously seating and

assisting patrons. Communicated effectively and efficiently with coworkers,

patrons, and management in a professional manner.

Monterey Financial Services - Oceanside, CA

Account Representative, 2006 to 2006

Handled an array of clerical tasks (e.g., data entry, billing, records

management and filing) as a collections account representative. Maintained

database and ensured the accuracy of information provided by debtor

verification.

Highlights:

Communicated effectively with debtors, coworkers and multiple departments to

extend, write off, or perform skip traces on unreachable accounts.

Marine Corps Community Services - Camp Child Development Program Assistant,

Pendleton, CA 2006 to 2006

Cared for and developed daily plans/activities for children, ages three and

four, to advance their learning and cognitive abilities. Maintained safety

standards for children, whether indoors or outdoors, while playing and

exercising.

Highlights:

Communicated effectively and thoroughly with coworkers and parents in regards

to the children and daily activities.

Taught three year old twins, with very little verbal knowledge, to speak and

use their words to communicate through interaction.

Burke Williams Day Spa - Culver City, CA

Guest Services Representative, 2005 to 2006

Handled a high volume of incoming calls, in a corporate call center, while

providing exceptional customer service to spa guests. Learned specially

designed booking software to make appointments, and assist guests with billing

of services as well.

Highlights:

Hired as seasonal help and chosen to stay as a full time employee out of a

group of four.

Communicated effectively with guests and coworkers in a helpful and

professional manner.

Coffee Bean & Tea Leaf - Marina Del Rey, CA

Barista, 2005 to 2006

Handled a variety of tasks (e.g., stocking, cash handling, and food

preparation) in a fast paced, stressful environment as a barista. Provided

excellent customer service to patrons while maintaining high quality

standards.

Highlights:

Trained all new employees in all aspects of the job.

Communicated efficiently with coworkers and patrons to maintain the fast pace

of the store.

Recommended and trained as a Supervisor.

United States Marine Corps - Camp Pendleton, CA

Supply Administration Clerk, 2002 to 2005

Handled an array of tasks (e.g., purchasing, data entry, filing, records

management and document production) as a supply administration clerk. Managed

supply databases and assisted in warehouse procedures, in addition to regular

tasks.

Highlights:

Selected to receive a government credit card to make purchases for the unit.

Maintained a Secret security clearance.

Supervised three supply Marines.

Communicated efficiently and effectively with coworkers, as well as, multiple

departments in a professional manner.

Trained other Marines to be able to perform the job and wrote the standard

operating procedure (SOP) Manual for my position.

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