Customer Service Loss Prevention

Brian C. Harris

**** * ****** ** #**

303-***-****

Professional Objective:

To obtain a position as a Security Officer in which I can utilize my

experience, work ethic, and leadership skills.

Qualifications:

Strong Communication skills both verbal and written

Self motivated team player with excellent customer service skills

Responsible, committed, and detailed oriented

Technically proficient in Microsoft Word, Excel and Internet

Work History:

Loss Prevention, JC Penney

07/2010-Current (Part Time)

. Monitoring shrink related issues and resolving them

. Apprehending Individuals who shoplift merchandise

. Assisting with Internal theft investigations

Loss Prevention/FTO, King Soopers

02/2004-9/2010

. Responsible for training new hires to company policies and procedures

. Conduct investigations pertaining to fraudulent checks, stolen credit

cards, and employee thefts

. Ability to testify in court proceeding

. Work with Risk Management on customer accidents

. Apprehension of individuals who shoplift merchandise

Loss Prevention Manager, Kmart

06/2003-02/2004

. Responsible for controlling store assets from Internal and External

theft

. Monitoring daily invoices from vendors for errors or theft, and

testifying in court

. Reviewing shortages and exception reports for possible Internal theft

. Supervising Loss Prevention team, and training them to company

policies

Loss Prevention Associate, Kmart

05/2001-06/2003

. Apprehension of individuals who shoplift merchandise, and writing

detailed reports

. Assisting in Internal theft cases and interviews

. Working with Law Enforcement in fraud cases

Security Officer, Pinkerton

12/2000-05/2001

. Patrolling inside and outside assigned areas

. Camera sweeps and dispatch of mobile units

. Securing building and perimeter doors

Assembler, Celestica

08/2000-12/2000

. Computer part assembly, repair and functional testing

Sales Associate, Foleys

03/2000-08/2000

. Responsible for sales, customer service and stocking

Education:

Metropolitan State College, Denver, Colorado 1997-2000

Highlands Ranch High School, Denver, Colorado 1993-1997 (Diploma)

Accomplishments:

. Citizen Citation For Meritorious Service in Lakewood Community

(5/10/10)

. Promoted to Field Training Officer at King Soopers (2005-2010)

. Chosen as Loss Prevention Manager for high theft store (2003)

. Loss Prevention Associate of the Month (06/2002)

References Upon Request:

Contact this candidate