Customer Service Team Leader
Resume:
De'Mario T. Grant
San Lorenzo, CA 94580
************@*****.***
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Seeking a security position that offers high potential for career
development and advancement opportunities.
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Profile: A highly organized take-charge individual with 4+years of
professional work experience in customer service and warehouse
distribution. Strong problem solving and decision making skills with the
ability to develop and implement effective action plans. Commitment to
detail and doing the job right the first time. Excellent communication and
presentation skills. A team leader, providing motivation and training by
example.
Computer Proficiencies
MS Word, MS Works, PowerPoint, Photoshop, Internet, Green screen
Employment Experience& Accomplishments
Recently received certificate of completion in the following:
August 2010
. (Guard Card) Power to Arrest and Weapons of Mass Destruction/
Terrorism Awareness
. (Pepper Spray) Chemical Agents Ocat/ Basic Training Course Oleoresin
Capsicum Aerosal
. (PATH) Practical and Tactical Handcuffing
FedEx Express- Oakland, Ca. June 2006- Jan. 2010
Package Handler
* Load and unload aircraft, containers and company vehicles in a safe and
efficient manner
* Assist in directing aircraft to proper ramp locations; perform ramp
functions in accordance with established FedEx policies and procedures
* Perform systematical transactions related to stock supply
* Promoted to active team leader in 2008
Matarozzi/ Pelsinger Builders- San Francisco, Ca. June 2006-
Dec. 2006
Laborer
* Prep-work for work foremen
* Demolition work
* Clean-up duties
Footlocker- San Leandro, Ca. (Bayfair Mall) April 2005- Jan.
2006
Cashier
* Assisting with customer inquiries
* Build and maintain strong customer relationships
* Take initiative to develop new marketing strategies
* Provide excellent and responsible service by greeting and acknowledging
customers in a friendly, professional manner
Education
AA, Fire Tech. Program Summer 2011
Chabot College, Hayward, Ca.
References
Available upon request.
Contact this candidate