Customer Service Sales

S tephen Booker

**** ********* ******* * ******, OH 43302

H: 740-***-**** I M: 740-***-**** I E: *********@*****.***

Customer Service Representative

Highly professional, career-oriented customer care representative with recognized strengths in account

maintenance/retention, problem-solving and sales support. Strong communication skills set with ability to ensure

positive customer education opportunities regarding products and services. Career characterized by accomplishments

providing outstanding customer service in industries ranging from telecommunications, healthcare and financial

services.

I Achievements & Awards I

Member of Cincinnati Trader Publications’ 1st place ranking among medium-large sized advertizing

markets in the Midwest region. Years, “2005-2007”. ( Trader/Cox Publications)

Achieved “Advisor of the Month” award in second month with C incinnati Trader Publications .

( Trader/Cox Publications)

One of top marketing representatives selected by RDI’s “Quality Assurance” team to

p articipate in compliance process with Discover Card Services which e nsured continued

p artnership between both entities. (RDI Marketing Services)

I Core Competencies I

* A ccount Acquisition/Maintenance/Retention

* B2B/B2C Sales

* Customer Needs Assessment

* C lient Relations Development

* New Market Development via Market Research

*Marketing Strategy Development

*Micro Soft Office Suite/AS400

I Professional Highlight I

GTE Telecommunications Marion, OH

C ustomer Service Representative (1996-1999)

Established and processed residential account information accurately and efficiently in support of company

standards and procedures. Performed customer needs assessment/solutions-selling of GTE products and services.

Worked with customers to ensure contractual service expectations were exceeded. Demonstrated strong follow-up

skills in support of account retention. *Promoted to “lead support” to assist co-workers with timeliness and

accuracy on information retrieval.*

I P rofessional Experience I

Silver Line Windows, Marion, OH

Assembly Line Worker (5/09-Present)

Presently assigned position as assembly line feeder responsible for the efficient and timely manner in which protective

sealant is applied to glass and fed into washer. *Overall job contributions have led to consistently meeting and

exceeding company’s production quota and performance criteria set by Energy Star’s certification code.*

H orizon Business Solutions, Marion, OH

I nside Marketer (2/09-5/09)

Marketed full service accounting firm’s accounting, payroll and tax planning services to small and medium sized

businesses in the Greater Columbus area. *Applied effective, marketing strategies which lead to qualified leads for

further business consultations.*

RDI Marketing Service, Blue Ash, OH

I nside Sales/ Direct Marketer (8/08-11/08)

Performed market research duties for direct market outsourcing firm in conjunction with Discover Card Financial

Services. *Successfully educated Discovers’ clients on card protection programs and identified sales opportunities to

ensure customer retention.*

Cornerstone Brands, Inc, West Chester, OH

Customer Sales Representative (10/07-5/08)

Promoted and coordinated sale of direct marketer’s home apparel products. Demonstrated ability to process orders per

customer’s requests and schedule delivery and distribution of orders to maintain maximum sales with minimum return

on product.

Trader/Cox Publications, Fort Mitchell, KY

Client Service Advisor/Advertising Specialist (4/05-2/07)

Developed marketing opportunities for private parties wanting to buy and sell used vehicles and general merchandise

offered through company’s various advertizing publications. Proposed marketing strategies and identified marketing

opportunities to achieve client objectives.

B ERKELEY PREMIUM NEUTRACEUTICALS/VIANDA, Forest Park, OH

Product Specialist/B2C Sales Representative (8/03-8/04)

Provided consultative/solutions selling to clients in effort to bolster the sale of company’s portfolio of herbal

supplements. Explained membership/enrollment program and exercised strong negotiation tactics with clients through

quick assessment and de-escalation protocol.

C igna Healthcare, Westerville, OH

Customer Service Associate (9/99-5/00)

Provided customer needs assessment and explained parameters of healthcare services to clients, eligible dependents,

network providers and third party associates. *Exercised expertise and customer service support to answer and resolve

a variety of inquiries which involved HMO, PPO, and Indemnity Plans.*

Contact this candidate