Customer Service Manager
Resume:
Robert Strong Jr.
**** ********** ****, *******, ** 49201
Phone: 623-***-****
Email: ********@***.***
Objective
To find a challenging position with a progressive, innovative company that
values employee commitment.
Work History
April 2008 to Present Arizona Public Service (APS)/Diversified
Staffing
Phoenix, Arizona
Administrative Coordinator
. Administrative Support for Director of Facilities Management and
Director of Facilities Infrastructure
o Coordinate and prioritize daily activities of director level
management from a remote location.
o Calendar management; coordinate department travel and payroll
administration.
o Perform administrative duties for a department of 28
individuals.
o Maintain department supplies and equipment.
o Facility Department database management.
o Coordinate and improve department procedure documentation.
. Statewide Facility Audits - Conduct site inspections of all owned and
leased facilities
. Customer Service Help Desk Support
July 2007 to April 2008 All Sign Systems, Inc. (Company closed
4/08) Phoenix, Arizona
Product Team Supervisor/Estimator
. Supervised five customer service representatives and purchasing agent.
. Product and project pricing.
o Multi task and efficiently manage time to create in excess of
100 estimates per month.
o Establish and maintain accurate product pricing for North
America customers.
o Establish pricing for all projects. Prepare contract bids.
. Maintain catalog pricing for major clients.
o Establish annual catalog pricing.
. Maintain database of current vendors.
August 2005 to July 2007 United Financial Mortgage Corp/Alliance
Bancorp
Phoenix, Arizona (company closed 7/07)
Auditor/Branch Liaison-Quality Control/Compliance
. Conduct fraud audits on completed loan files.
o Responsible for auditing/fraud review of 10% of all closed loan
files.
. Assist the Senior Vice President of Quality Control with State and
Federal compliance audits.
o Quarterly compliance audits.
o Reporting external broker activity to management and government
agencies regarding non compliance of established rules and
regulations.
o Administrative support. Department office supply procurement.
. Maintain current policy and procedures.
o Compile and distribute internal policies.
o Manage database of training new and existing employees.
. Branch liaison for audited loan files.
. Internal fraud prevention.
o Conduct internal department audits and compile results for
senior management.
November 1992 to July 2005 Durametalllic Corporation,
Kalamazoo, Michigan
Engineering Administrative Coordinator
Joined this organization as accounting secretary and rapidly promoted to
engineering secretary then department coordinator.
. Assistant to the Manager and Director of Engineering.
o Coordinated and prioritized the daily activities of the Manager
of Engineering from a remote location. Performed administrative
functions in support of the Director of Engineering and 27
product engineers with the ability to improvise, improve
procedures and meet demanding deadlines. Required an in-depth
knowledge of the company, our customers and the industry.
o Create boardroom level presentations.
o Coordinated and managed multiple priorities and projects.
o Back up support to the Vice President of Engineering.
o Back up support for Information Technology Help Desk.
o Organize the details of special events, travel arrangements and
itineraries for a department of 68 employees.
. Training coordinator
o Conduct semi annual engineering training for new employees in
North America.
o Recruit internal/external product specialists for corporate
training.
. Certified ISO Internal Auditor.
o Audit team member - responsible for 15 annual department audits.
o Preparation of audit report used for internal training.
o Assist Audit Manager in compilation of disaster recovery
documentation.
. Preparation and distribution of internal engineering policies and
procedures.
o Compiled policy/procedure training materials and provided
internal training.
. Database (Engineering job tracking system) management.
o Maintain tracking system integrity to ensure customer audit
compliance.
o Maintain engineering document control/imaging system.
o North American and European site audits
o Ensure accuracy of engineering documents for worldwide
distribution
. Monthly reporting of job status to management.
o Maintain job tracking reports for senior management.
. Engineering vendor liaison.
o Maintain auxiliary engineering product compliance.
o Site compliance audits.
. Worldwide branch operations liaison to corporate engineering.
o Assist branch personnel in obtaining accurate engineering
drawings.
Education
1. Kalamazoo Valley Community College, Kalamazoo, Michigan-Computer
Science
2. University of Michigan, Dearborn, Michigan-Computer Science/Accounting
3. Henry Ford Community College, Dearborn, Michigan-Accounting
4. Dale Carnegie School of Management
Computer Knowledge
. Microsoft Word, Outlook, Excel, PowerPoint - Proficient
. AS400, Scanning technology, Microsoft Access, Microsoft Publisher,
Visio, Maximo and Adobe products - Intermediate
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