Help Desk Software

Tony E. Agnew

**** ******** **** *****

Cherry Hill, NJ 08003

Email: ****.*****@*****.***

(856) 433 - 8110 home

404-***-**** (cell)

Experienced IT Professional with System Administration, Help Desk and Web

Development experience seeks an opportunity with a reputable employer.

HIGHLIGHTS OF QUALIFICATIONS

. Three years technical experience in the capacities of Multimedia, Web

Development and Help Desk Administration.

. Dedicated capability to multitask, confidence in leading / working

within project teams, or independently.

. Proven ability to diagnose, troubleshoot and resolve technical

problems.

. Quick learner with a working knowledge of various software,

networking, operating systems and security applications.

EDUCATIONAL BACKGROUND

Technology Support Certification Program (A+, Net+ and MCDST) - Camden

County College, New Jersey

XHTML Certificate - Emory University, Atlanta Georgia

Masters of Fine Arts - Columbia College, Chicago Illinois

Bachelors of Fine Arts - SCAD Atlanta, Atlanta Georgia

TECHNICAL QUALIFICATIONS

Operating Systems: Microsoft Windows 2000/XP/7 and MAC OSX

Software Applications: Microsoft Suite - (Word, Access, Excel PowerPoint),

Dreamweaver, Word press and QuickTime, Windows Media, Adobe

Acrobat Professional, XHTML (Intermediate), CSS (Basic),

Adobe Captivate & Contribute, AS400, DVD/CD Authoring with

DVD Studio Pro, Photoshop CS, Final Cut Pro Studio (NLE)

Editing and Sound Design, Social networking, Podcasting and

back-end web development

Networking: LAN/WAN, TCP/IP, VPN

Communications: Completed tech training for Telephony and HFC cable

systems

Hard Skills: Setting up desktop computers, printers, peripherals and

operation of A/V equipment

Languages: XHTML and JavaScript

PROFESSIONAL EXPERIENCE

Employment Services Technician

WFNJ - Camden, New Jersey

April 2010 - Current

. Providing daily technical support to 25 Dell workstations for email,

network, connectivity, telecommunications, printers, copiers, fax

machines and system maintenance.

. Performing as service point-of-contact for help desk, 1st tier

troubleshooting and resolving 5-8 trouble tickets daily.

. Tutored customers in various operating systems and software to enhance

basic understanding of computer applications.

Web Developer

Spherion IT Consultants - Atlanta, Georgia

July 2007- February 2009 (Client: Prenova)

. Generated site content via hand-coding XHTML tags, updating HTML, CSS

and JavaScript.

. Developed web pages with Dreamweaver MX, Flash MX and Wordpress.

. Photoshop CS for photo retouches, optimization and image generation.

Senior Multimedia Specialist

Emory University (Woodruff Library) - Atlanta, Georgia

August 2006 - June 2007

. User administration (setup and maintaining accounts)

. Setup security policies for users and created a backup and recover

policy

. Managed the day-to-day operation for scanning, digital accessibility

and administration security access for end users.

. Redesigned metadata standards and delivery protocols for electronic

reserves workflow increasing overall usability by 6%.

. Served as mentor within digital lab setting, training new faculty,

staff and students.

. Technical writing for tutorials, website content and brochures for

electronic reserves systems.

. Hiring and management for 5 (2 Full-time and 3 Student employees).

References available upon request

Contact this candidate