Customer Service Representative

Chris Barnes

Cell 513-***-**** . ***********@*****.***

OBJECTIVE

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I am looking for a new opportunity in the Human Resource field. I am

looking to work my way up in a company and to put my various skills to use.

I am a hard worker and a fast learner. I have strong people and customer

service skills. I believe in doing what it takes to get the job done.

WORK EXPERIENCE

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2005-2010

Luxottica USA Inc, Mason, OH

Benefits Analyst 2007 to 2010

Worked on a team that coordinated benefits for over 30,000

associates. Processed QMSCOS. Processed Death Claims. Worked with

third party vendor to resolve associate issues. Daily People Soft

Processing. Assisted associates with benefits questions. Thoroughly

researched errors and processed corrections efficiently. Aided HR

reps in field wit specific benefits issues. Maintained accurate PTO

(Personal Time Off) records, calculated PTO balances, answered PTO

questions. Worked special projects as requested by my department

head. Presented New Hire Orientations.

Benefits Coordinator 2005 to 2007

Answered phones on a team of six for the entire company. Handled

benefits issues. Answered benefits questions. Processed mail.

Worked special projects as needed. Manually entered benefits into

records system. Processed Canadian benefits. Trained new personnel.

Acted as "team lead" for group.

2004-2005

Veritude/Fideility, Covington, KY

Customer Service Representative 2004-2005

Answered phones for high volume

call center. Answered basic questions on customer accounts and

transferred calls as needed.

2001-2004

Pension Corporation of America, Cincinnati, OH

Contribution Associate 2002 to 2004

Processed contributions and loan payments for high volume Pension and

401k company. Processed contributions and loan payments. Researched

and corrected departmental errors. Trained new personnel. Generated

fees for various companies. Controlled deletion of old accounts.

Assisted with transfer of funds for participants. Ordered supplies

for division. Managed filing system for department which resulted in

savings for the company.

Customer Service Representative 2001 to 2002

Answered phones in a high volume call center. Researched participant

problems. Created PIN numbers. Updated personal and sensitive

information for participants. Assisted other departments as needed.

EDUCATION

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East Carolina University, Greenville, NC

Majored in History and Minored in Political Science

In process of completing degree

OTHER

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I won three Platinum Service Awards for excellent customer service

during my time with Luxottica. Also one store I had helped sent me a

box of candy for helping them resolve an issue. It really meant a lot

to me to receive those awards. I like knowing I can make a

difference. Also processed a record 100 enrollments in one day --

average for processors was 50. Was promoted to Benefits Analyst from

Benefits Coordinator with an increase in responsibilities. Was "team

lead" for six other coordinators.

Computer Skills

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People Soft, Excel, Word, File bound, GroupWise, Explorer and

Access

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