Customer Service Software
Resume:
Angel Gleason
Salida, CA *****
Phone: 209-***-****
*****.*******@*******.***
Job Objective: To obtain a position with a company that will allow me
to utilize my experience resulting in a mutually benefiting
relationship.
Certifications
Work Readiness Certificate
IPC-A610 Electronic Assembly
Expert Rating Professional
Computer Skills
Dos 6.2
Networking Concepts
Windows XP
Computer Technician Skills
TCP/IP
Skills:
• Windows XP
• Vista
• Windows Server 2003
• Software Installation/Troubleshooting
• Network Administration
• Hardware Installation/Troubleshooting
• Malware Removal
• Firewall Install/Configuration
• IDS/IPS/HIPS
• DoD 5220.22-M
• Wireless Setup/Security
• 802.1X
• TCP/IP Troubleshooting
• Network Auditing
• Electronic Assembly
Job Title: Support Technician
Employer: Computer Consultant
Length: 05/2000-Present
Duties: Performing network security audits for vulnerabilities in a
LAN/WAN environment. Installing IDS and firewall software for
security logging and packet filtering. Deploying Microsoft operating
systems, network troubleshooting and hardware/software repair and
upgrades along with installing and setting up routers switches and
hubs. Locating suspicious files for malware analysis, signature
reporting and malware removal.
Job Title: Software/Helpdesk Support Technician
Employer: Aldelo Systems Inc. Modesto Ca
Length: 08/2007-05/2008
Duties: Providing customer service at the senior level I-II
helpdesk/software support for proprietary point of sale software.
Incoming technical support calls, incoming emails, and online
forums. Creating/maintaining customer accounts. Activating and
registering software. Setting up work groups, file sharing and
security permissions for multiple systems on a network to share
Microsoft access database.
Job Title: Technology Specialist
Employer: Prudential California Reality, Modesto Ca
Length: 01/2007-04/2007
Duties: Set up Shortel software for VoIP, phone toning, routers,
switches and set up patch panels for Ethernet connections. Set up
personal computers, virus cleaning, registry editing, system backups
and providing help desk and network support for 9 office locations.
Job Title: Lane Installer
Employer: Robert Half Technology, Stockton, Ca
Dates: 01/2006-03/2006
Duties: Performing hardware upgrades for Save Mart and Food Max
supermarkets.
Job Title: Material Handler/ Electronic Assembly
Employer: Manpower at II Stanley Battle Creek, Michigan
Length: 09/2004-09/2005
Duties: Loading and unloading bob tails and tractor trailer trucks,
shipping/receiving, line operator, supply material to assembly
lines, operate lens welder, leak testers, and soldiering circuit
boards in a static free environment.
Job Title: Supervisor
Employer: Oil Can Henry’s, Modesto Ca
Length: 05/2002-07/2004
Duties: Training and process improvement of all new technicians in
twenty one point inspections in an automotive lube shop environment.
Performing bottom chassis inspection, oil changes, transmission,
differential, and transfer case services.
References
Adam Clark
Quality Control Engineer
Joe Rebello
Network Supervisor
Johnny Luis
Surface Creations Owner
Contact this candidate