Technician Software

George Tucker

*** **** **** ***** . ***********, IL 62703 . Home: 217-***-**** . Cell:

217-***-**** . *****************@*****.***

System Support Specialist

Technically minded professional with experience operating and problem

solving in a diverse array of environments. Excellent communication skills

demonstrated in the translation of client issues to workable solutions.

Ability to learn new skills quickly in order to find a solution in

challenging situations. Proven ability to multitask and prioritize for

maximum efficiency of workflow.

Professional Experience

Springfield Public Schools - System Support Specialist, Springfield,

Illinois 2007 - 2010

Supported users with computer hardware and software issues, as well as

help administer the information system. Supported all types of users on a

daily basis by phone, e-mail, and remotely.

. Performed hardware and software installs and upgrades.

. Analyzed problems with student data and ensured that it was aligned

and displaying correctly.

. Regularly liaised with programmers to enhance and debug programs where

conventional solutions were unyielding.

. Printed report cards, progress reports, schedules, transcripts, and

student bills for all district students, within a tight schedule and

made sure that they were available to the schools in a timely manner.

Barnes & Noble - Bookseller / Receiver, Springfield, Illinois

2003 - 2007

Sold and helped customers to find or order books with the nation's largest

book retailer. Helped to manage the huge inventory by unloading trucks,

receiving stock, shelving books, pulling outdated or damaged inventory, and

boxing books for return to suppliers.

. Regularly communicated with customers, in person and by phone, to

ensure a satisfactory shopping experience.

. Received boxes of books and unloaded stock to relevant shelving carts

in a timely manner so as to avoid any backlogs.

ImageTech Solutions - Digital Imaging Technician, Minneapolis, Minnesota

2000 - 2003

Managed the digital imaging department for a commercial photographic

laboratory. Provided digital solutions to the lab's clients in the form of

scans, retouching, and output to file, film, or print.

. Communicated with clients to assess needs and render any applicable

advice.

. Managed and operated both PC and Apple Mac systems.

. Scanned photographic originals to digital file, retouched and created

photographic compositions, then produced output with a high degree of

color accuracy.

Metro Imaging - Digital Imaging Technician, London, England

1998 - 2000

Primarily tasked with the scanning of photographic originals to digital

file for a major photographic laboratory. Entrusted with color management

for some very high profile clients, ensuring that the quality of their

work is exactly as expected when final images went to film output.

. Operated a sophisticated drum scanner with a high degree of

precision.

. Used Apple Mac computers and helped administer a UNIX server

including back-ups and troubleshooting when problems arose.

. Communicated with colleagues and clients in a highly charged and

dynamic environment.

Additional Experience

Set up, maintained, and upgraded our small home network including a

wireless router, wireless printer, and both PC and Apple computers. Learned

basic programming using Objective-C and Java. Conversant in a wide array of

software applications including, but not limited to, Microsoft Word, Excel,

PowerPoint, Adobe Photoshop, Acrobat, and many of Apple's proprietary

packages.

Education

University of Illinois, Springfield - BA. Mathematical Sciences

2007

. GPA of 3.79, Magna Cum Laude.

. Dean's List.

Lincoln Land Community College, Springfield - Associates in Science

2005

. GPA of 3.69.

. Dean's List.

. Member and graduate of Honors Program.

. Served on the committee for the Honors Program and Honors Club.

. Essay published in Spring 2004 edition of LLCC publication, The

Harvester.

Guildford College, England - BTEC National Diploma (Photography)

1995

. Learned photographic practice including many types of photography,

processing color and monochrome film, printing, as well as the

relevant theory in chemistry and physics.

Volunteer Work

. Regularly run the sound board for Church services.

. Salvation Army shelter monthly outreach to feed the homeless.

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