Robert Ely
St. Charles, IL *****
Home: 630-***-**** ( Mobile: 630-***-****
*****@*******.***
Education and Certifications
. Bachelor of Arts, English Education - Western Illinois University,
Macomb, IL
. Illinois State Board of Education/NCLB Approved Paraprofessional
. Middle School Endorsement - May, 2010, from Northern Illinois University
Professional Experience
Geneva Middle School South, CUSD 304, Geneva, IL 2008 -
2010
Special Education Instructional Assistant
Assist in the implementation of Individual Education Programs for students'
educational and social development under the direction and guidance of the
special education and class teachers in grades 6, 7, and 8.
AT&T/Lucent Technologies/Alcatel-Lucent, Naperville, IL 1988 -
2007
Documentation Developer and Project Manager
Starting as a documentation developer and progressing to a senior project
manager, I was a proofreader, copy editor, technical writer, and project
manager, working with domestic and international colleagues.
. Wrote and maintained procedural and descriptive manuals, release notes,
and installation guides in collaboration with software developers,
trainers, subject matter experts, and editorial colleagues.
. Managed schedules and development plans and met or shortened production
cycles, communicating scope updates to the production team and relevant
management while taking source from initial draft to final deliverable.
. Originated and participated in document quality improvement initiatives
aimed at tightening up and simplifying document design and language.
. Led a team of eight writers to establish delivery intervals, obtain
project status to keep deliveries on track, and revise schedules as
necessary, while facilitating the resolution of project issues across
development teams.
Skills and Technology
. Microsoft Office
. NetMeeting
. Microsoft Outlook
. CMS Database
. APA Style
. Chicago Manual of Style
. Information Mapping
. Basic HTML