Help Desk Software

Shayla Dean

***** ******* *** (***)

***-****

Southfield, MI 48033

abkwk2@r.postjobfree.com

Objective

To obtain a full time position in computer technology with opportunity

for growth and advancement.

Work History

City of Southfield - Southfield Public Library Computer

Assistant

May 2010 - Present Southfield, Mi

Assist patrons regarding software and hardware issues

Responsible for new computer setup and maintenance

Troubleshoot, install and configure various hardware devices such as

printers, fax machines and copiers

The Geek Squad - Best Buy Technical Support Tier 1

April 2010 - August 2010 Southfield, MI

Troubleshoot, diagnose, and install various hardware devices.

Install and upgrade software using specialized Geek Squad protocols.

Assists Senior Computer Technicians with PC repairs, phone support,

help desk and customer assistance.

Human Capital Staffing (onsite at TechTeam Global) Remote Support

Technician Level I

January 2010 - April 2010 Southfield, MI

Supported Dunkin Donuts project by providing remote assistance using

Citrix and Ultra VNC.

Resolved technical issues regarding servers, registers, software and

desktop applications.

Additional duties included phone support, help desk, and customer

service.

Entered tickets in CA Help Desk Software (Unicenter).

Burlington Coat Factory Customer

Service Coordinator

October 2006 - January 2010 Southfield, MI

Assist customers with information concerning merchandise.

Use computer to access database on merchandise prices and inventory.

Balanced cash drawers daily.

Asset Acceptance LLC Legal Assistant

June 2004 - August 2006 Warren,

MI

Reviewed numerous automotive loans under litigation as a result of

default.

Prepared files for court proceedings, scheduled court dates and

handled correspondence.

Suggested new mail system which reduced filing errors and increased

timely delivery

Education

Everest Institute

Southfield, MI

June 2009

Diploma ~ Computer Technology

Dean's List

3.32 GPA

Technical Skills

Windows 98, 2000, Server and XP

Microsoft Word, Excel and PowerPoint

Assembly/Disassembly of computers from the component level as wells as

troubleshooting and upgrading of hardware and software.

Networking, Operating Systems, Desktop Applications, Help Desk,

Customer Support/Service, Data Processing and Storage.

Contact this candidate