Customer Service Manager
Resume:
Lehigh Acres, Fl E-mail
***** *********@***.***
Tony Benyard
Objective Seeking a position with an organization utilizing
diverse skills and years of experience to improve
operations, increase profitability, enhance growth
and assist the company in accomplishment of its
goals.
Summary of Comprehensive hands-on operational experience of
qualifications over 20 years in fast paced production and
manufacturing industry. Implemented organizational
changes that have consistently improved cost
savings, customer relations, operational
performance. Analytical thinker and planner able
to develop and implement effective operations and
managerial strategies aimed at promoting company
growth, production and profit.
Professional 7/2006 - Present Drake Ready Mix Inc.
experience Fort Myers, Florida Plant Operations Manager
Managed the daily operations of the plant to ensure
Safety and efficiency. Developed safety program and
held monthly safety meetings with all employees.
Implemented daily, weekly and monthly check lists
for the employees to ensure the company was in DOT
compliance.
Maintained maintenance records of equipment and
worked closely with mechanic to ensure trucks were
DOT compliant and safe. Developed daily and weekly
checklist for the maintenance of the plant.
Worked closely with dispatch daily for on time
deliveries to meet or exceed our customer
expectations. Communicated with customers daily on
service and quality. Worked closely with vendors to
ensure the company was getting maximum cost
savings.
Developed operational procedures to maximize time
and efficiency to better serve customers and
maximize profits for the company.
5/2003-6/2006 Rinker Materials Bonita Springs,
Florida
Regional Operations Manager
Accountable for the diverse activities of seven
plants in the Southwest Florida region i.e.
budgeting, production, purchasing/material
management, cost controls, profit & loss, safety,
equipment needs/maintenance, customer service,
personnel, mentoring, people development,
recruiting, discipline, and termination at a
regional level
Demonstrated success in assessing company's
business position, strategic business planning,
equipping company with tools for turnaround and
growth, and developing benchmarks to measure
performance -instrumental in procurement of three
plants from the ground up, all were profitable the
first year
Improved regional labor cost by $500,000 -
monitored daily driver/equipment utilization,
organized better scheduling of equipment and
drivers, and initiated incentives for drivers and
dispatchers
Reduced regional maintenance cost by $200,000 -
trained drivers in proper daily equipment
inspections, implemented use of preventative
maintenance cards, and organized better
communications between regional maintenance shop,
drivers and management
Decreased regional freight and transport costs by
$400,000 -reduced round trip times and implemented
daily pre-loads
1/2002-5/2003 Rinker Materials Sanford,
Florida
Sanford/Deland Operations Manager
Managed for the daily activities of two ready mix
production plants i.e. customer service, on time
delivery, in service times, ordering materials,
manning equipment, operational improvements, cost
control, safety, hiring, discipline, and
termination at the plant level
Initiated and led team to exceed plants safety
goals - accidents reduced 50% and injuries reduced
by 75%
Identified and corrected batching accuracy and
batch time issues-successfully improved accuracy by
20% and time issues by 45 seconds
4/2000-1/2002 Rinker Materials Casselberry,
Florida
Central Florida Customer Service Manager
Supervised, trained and motivated a multi
generational customer service team to ensure the
customers' enquiries were handled in a positive,
reliable and pleasant way
Identified, prioritized and balanced the needs of
customers and organization while effectively
handling complaints and difficult situations
Set goals for struggling customer service center to
improve on time delivery, reduce customer
complaints, improve team morale, and improve
internal communication -Goals and management
expectations were surpassed in one year
10/1994-4/2000 Rinker Materials Bonita
Springs, Florida
Senior Dispatcher
Organized truck routes, drivers, sixty-five trucks
for four plants in two counties to ensure the
product arrived at the customers quickly and
cost-efficiently
Operated in high-intensity periods, sometimes
needing to plan and setup additional resources on a
very tight schedule
Recognizably accomplished excellent communication
skills that aided in managing key relationships
both internally i.e. plant managers, account
managers, and regional managers, as well as
external customers
Skills
Skill Name
Skill Level
Experience
ACS
Expert
10 years
Command
Expert
6 years
Microsoft Excel
Intermediate
7 years
Microsoft Word
Intermediate
6 years
Outlook
Expert
10 years
Power point
Beginner
2 years
SAP
Intermediate
10 years
Additional Completed the following job-related training
information courses
Understanding Economic Profit
Train-the Trainer Management Course
Hiring the Best/Becoming the Best
OSHA Training
Safety Legacy
Anti-Trust Compliance
Respect in the Workplace (Harassment/Diversity)
Customer First!
Managing Through Core Values
Root Cause Analysis Training
Key Management Information
Job Hazard Analysis
Inventory Control
A/R & A/P Basics and Best Practices
Making Masonry products a Competitive Advantage
Reasonable Suspicion (Drug/Alcohol in the
Workplace)
Safety Scanning
Honors and Received Rinker Materials 'Operational Employee of
awards the Year' (2002)
Received Rinker Materials 'CEO Safety Award' for
Cape plant (2006)
Received National Ready mix Concrete Association
safety awards for Southwest Florida plants
(2003-2006)
References
Reference Name: Tim Coughlin
Reference Cemex
Company:
Reference Title: Southeast Florida Regional Manager
Phone: 786-***-****
Email: *********@*****.***
Type: Professional
Reference Name: Tony DiPietro
Reference Cemex
Company:
Reference Title: Central Florida Regional Manager
Phone: 407-***-****
Email: *********@*****.***
Type: Professional
Reference Name: Terry Lee Drake
Reference Drake Ready Mix Inc.
Company:
Reference Title: Owner
Phone: 239-***-****
Email: *******@***.***
Type: Professional
Contact this candidate