Administrative Assistant Customer Service

CHRISTINE HENRY

** ********* ***, ******, ** **110 . 484-***-**** .

*********.*******@*****.***

ADMINISTRATIVE ASSISTANT - SCHEDULER PLANNER

Top-notch assistant with experience coordinating office management and

special projects with a high degree of efficiency. Served as point person

for managers, supervisors, clients and vendors to ensure proper lines of

communication. Maintained excellent communication skills, problem

resolution abilities, and a high-level of confidentiality. Equally

effective at providing database support and training to multiple

departments.

PROFESSIONAL EXPERIENCE

Johnson Controls, Milwaukee, WI

Held positions of increased responsibility for this leading facilities

maintenance provider with major clients throughout the United States,

Canada, Europe, South America and Asia.

Scheduler/Planner at Unilever, Englewood Cliffs, NJ (2008 - 2010)

. Provided executive-level administrative support to

the Business Director and 10 direct reports.

. Liaison between all impacted team members to ensure

proper communications and reporting practices.

. Coordinated all licenses, hardware and connectivity for CMMS database and

PDAs.

. Provided training and support on CMMS system, PDAs

and in house computer systems.

. Planned and coordinated scheduling of preventative maintenance for all

facility sites to meet contracted service level agreements.

. Collaborated with all facility sites on weekly and

monthly performance metrics.

. Managed all aspects of database and PDAs for new site

transitions.

. Facilitated the accurate and timely weekly, monthly

and quarterly reporting of account deliverables.

Administrative Assistant at Roche, Nutley, NJ (2004 - 2008)

. Provided administrative support to the Manager of Site Services and

secondary support to the Business Director in secretary's absence.

. Procurement and receipt of all goods and services, maintaining all

records in database system and hardcopy files.

. Prepared estimates for work request beyond the contracted SLAs, tracked

all actual costs, approved all invoices for payment and assisted the

financial department with all reconciliations.

. Play a vital role in the research and selection of a secure gas pump

system.

. Liaison between laundry clerk and vendor working towards providing

quality customer service and accurate client reporting.

. Processed monthly expense reports and budgets reflecting supporting

documents and budget codes.

. Maintained all weekly attendance and annual vacation records for 20

employees.

. Implemented work flows that improved vehicle registration renewals and

preventative maintenance.

. Created and maintained department databases, seasonal schedules and org

charts.

Payroll Clerk at Roche, Nutley, NJ (2002 - 2004)

. Processed daily payroll for 125 service technicians based on hours per

work request and weekly payroll for 100 support personnel, maintaining a

99% accuracy rate.

. Reconciled all non-work hours bi-yearly with managers and supervisors.

. Maintained employee database for HR department.

. Administrative Assistant for Contracts Manager as requested.

. Formulated and scanned contracts to web based files.

. Updated and maintained vendor insurance certificates.

. Created vendor database on shared drive.

COMPUTER SKILLS

Microsoft Word, Excel, PowerPoint, Access, Outlook, Lotus Notes, Maximo 4.0

& 5.2, Intermec CN3 PDAs, Blackberry, internet research, scanning

technology

EDUCATION

Durfee High School 1976, Fall River, MA

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