Project Manager Customer Service

JIM LEFTER

301-***-**** ********@*****.***

QUALIFICATIONS

Accomplished, creative Project Manager/Administrator with proven success

in executing complex projects on time and within budget while exceeding

objectives. Proactive team leader, builds high-performing teams by

identifying the best talent and bringing diverse groups together to

achieve common goals. Additional capabilities in:

( Project Management ( Budgeting ( Client Relations

( Vendor Relations ( Sponsor/Investor Relations (

Logistics

( Team Leadership ( Business Processes ( MS Office

Applications

( Technical Troubleshooting ( Operations Management

PROFESSIONAL EXPERIENCE

SUPERNATURAL 23 LLC. 2010 - Present

Executive Producer 2006 - 2007

. Manages project teams, hiring the best creative and technical talent

available to deliver high-quality products/services on time and within

budget.

. Ensures client satisfaction by identifying needs and planning projects to

meet or exceed objectives.

. Optimizes cost effectiveness, managing project budgets.

. Streamlines daily operations, overseeing all administrative functions.

MIL CORPORATION 2009 - 2010

Functional Systems Analyst

5 Month FAA Government Contract

Security Clearance: Public Trust

. Ensured security of PRISM procurement system through the accurate

validation of FAA users

. Analyzed data against established agency standards to determine users'

authorizations and access to applicable tools

. Communicated effectively with users and supervisors to collect data

. Analyzed data and wrote on-going reports to keep project on schedule

VOCUS, INC. 2003 - 2005, 2007 - 2008

Managing Editor (2008)

. Optimized daily operations, supporting News on Demand research needs for

national and international clients.

. Improved satisfaction of Fortune 500 companies by providing high-quality

data research and daily reports.

VOCUS, INC.

Senior Media Researcher (2007-2008)

. Maximized quality of the information database by evaluating online

sources.

. Enhanced management decision making with regular, detailed reports.

. Accelerated research processes by implementing online criteria for

gathering information from a variety of sources.

JIM LEFTER Page Two

PROFESSIONAL EXPERIENCE

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VOCUS, INC.

Manager, Media Monitoring Operations (2003-2005)

. Ensured accuracy and timeliness of product delivery, overseeing the

activity of more than 100 independent vendors.

. Provided the best in customer service, customizing services for

individual clients based on their specifications.

. Minimized downtime, troubleshooting the network to resolve a variety of

problems.

RANDOM 1, LLC./LOST IN WOONSOCKET 2005 - 2007

Producer

. Assisted in the organization of Random 1, LLC., collaborating with

attorneys to put business structures into place.

. Optimized project progress and quality, organizing specialty work crews

and daily activities on- and off-site.

. Built client base with an effective marketing plan, generating publicity

by directly contacting newspapers, magazines, radio, and television

entities.

. Managed logistics, coordinating lodging for crews while on the road.

COSMIC STUFF PRODUCTIONS/MEDIABRIDGE PRODUCTIONS 2000 - 2003

Owner/Producer

. Created innovative television and video productions, overseeing original

scripts, pre-production, production, and post-production.

DISCOVERY NETWORKS 1991 - 2000

Senior Producer - started as freelance and hired fulltime

. Ensured high-quality product, organizing creative projects from beginning

to end, including pre-production, production, and post-production.

. Exceeded client expectations by collaborating successfully with executive

producers and outside vendors.

. Produced high-profile "reversions" of programs, including work with with

Dan Rather, Bryant Gumbel, Cheryl Tiegs, Mark Hamill, and others.

. Managed budgets ranging from from $17,000 to approximately $100,000.

EDUCATION

UNIVERSITY OF MARYLAND, College Park, Maryland

BA in Radio, Television, and Film

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