Customer Service Sales
Resume:
Miami,fl *****
(H): 305-***-****
(C): 786-***-****
Barbara Vega
Objective: To obtain a position which utilizes my skills, training, and
experience, to provide a competitive corporate advantage.
Summary of Qualifications: Motivated team player with 6 years experience
including supervision, quality assurance, customer care, credit /
collections and billing. Includes Project management experience in the
following areas:
* Accounts Payable / Accounts Receivable . Reservations
* Data Entry . Customer Support / Customer Care
* Retail . Inside sales
* Phone System . Standard Operating Procedures Compliancy
* Collections . Loan Processor
ACHIEVEMENTS:
* Successfully monitored 10+ agents to ensure client and employer standards
compliancy Service
levels and deadlines.
* Provided documentations of Loan program requirements for customers.
* Build customer loyalty by teaching and training associates to exceed
customer expectations.
* Proficiently balanced and closed monthly sales reports, and cash accounts
on a daily basis.
* Proactive development, management, and recommendations for implementing
sales team.
* Lead merchandising and sales to meet company goals.
* Fulfill special orders for customers requiring special assistance
EMPLOYMENT:
Receptionist
La Dove October 2004 - August 2010
Customer Service Representative Norwegian Cruise Line
Nov. 2006- April 2008
EDUCATION:
Corporate Academy, High School Diploma 2004
Currently Attending Miami Dade College.
SOFTWARE:
Windows, Microsoft Office, Microsoft Access, Word, Excel,
Windows XP.
REFERENCES:
Available upon request.
Contact this candidate