Customer Service High School

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ARVETTA YVONNE HARRIS

**** ****** **** *****

MONTGOMERY, AL 36109

Phone: 334-***-****

E-mail: **********@*********.***

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Objective

I AM SEEKING A POSITION WITH A GROWING COMPANY THAT WILL ALLOW

ME TO USE MY YEARS OF WORK EXPERIENCE TO ITS FULL POTENTIAL.

Summary of Qualifications

SELF MOTIVATED AND CREATIVE WITH 15 YEARS OF EXCELLENT CUSTOMER SERVICE

SKILLS, EXPERIENCE WITH MICROSOFT OFFICE AND EXCEL, AND SIX YEARS

EXPERIENCE IN LOAN PROCESSING, (REVERSE MORTGAGES AND CONVENTIONAL LOANS)

Work Experience

FRONT DESK CLERK/BREAKFAST ATTENDANT (5/2007 - 11/2009)

HOLIDAY INN EXPRESS, OAKWOOD, OH

KEPT CURRENT DIRECTORY OF HOTELS, MOTELS, AND TIMTABLES, AND ANSWERED

INQUIRIES CONCERNING ROUTES, FARES AND ACCOMMODATIONS.

PREARED PASSENGER TRAVEL BOOKLETS

COTAINING TICKETS, COPY OF ITINERARY, WRITTEN LODGING CONFIRMATIONS.

DID CHECK-INS AND OUTS WITH PROPER CREDIT CARD INFO AND CASHIERING.

RESOLVED CUSTOMER COMPLAINTS AND REQUESTS FOR REFUNDS, AND EXCHANGES AND

ADJUSTMENTS THROUGH COMPANY GUIDLINES.

RECEPTIONIST (11/2005 - 12/2006)

FINANCIAL FREEDOM, HUDSON, OH

RECEIVED CALLERS AT ESTABLISHMENT, DETERMINED NATURE OF BUSINESS AND

DIRECTED CALLERS TO DESTINATION.

MADE FUTURE APPOINTMENTS AND ANSWERED INQUIRIES.

PERFORMED VARIETY OF CLERICAL DUTIES .

COLLECTED AND DISTRIBUTED MAIL AND MESSAGES.

LOAN PRCESSOR (6/2005 - 11/2005)

MBNA, BEACHWOOD, OH

COMPILED AND VERIFIED INFORMATION FOR MORTGAGE LOANS, CLEARED ANY

STIPULATIONS ON LOANS FOR UNDERWRIITING SUBMITION AND CLOSING CONDITIONS.

LOAN PROCESSOR (12/2000 - 3/2004)

FINANCIAL FREEDOM, HUDSON, OH

FACILITATED REVERSE MORTGAGE LOANS FROM APPLICATION TO CLOSE.

EXPEDITED THE STATUS OF LOAN APPLICATION FROM INCEPTION TO FUNDING.

FACILTATED ALL LEVELS OF COMMUNICATION BETWEEN CLIENT, LOAN OFFICERS,

UNDERWRITIERS AND CLOSERS, RELATIVE TO THE STATUS OF LOAN.

SUBMITTED NEW LOANS TO UNDERWRITING

CLEARED ANY STIPULATIONS PRIOR TO FUNDING

SET LOAN UP FOR CLOSING.

Education

HIGH SCHOOL

MAPLE HEIGHTS HIGH

MAPLE HEIGHTS, OH

Additional Qualifications

DATA ENTRY CERTIFICATE

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