Medical Customer Service
Resume:
Tashae M. Conwell
Birmingham, AL 35216
Cell: 205-***-****
**********@*****.***
Objective: Seeking a medical billing and coding position utilizing my
communication, coding, and organization skills. I am preparing for
certification (CPC).
Work Experience
Regency Healthcare Group
February 2010-Present Medicare Billing Coordinator
Birmingham, AL
*Medicare is 80% of this company billing
*Coordinate the billing for 26 of our locations
*Verify Medicare eligibility through MVP Live
*Verify Certification dates for billing
*Responsible for monthly billing
*Responsible for our AR days being current
*Communication with other Hospice agencies
*Bill between 1.5 million and 2.6 million a month
The Outsource Group
March 2009-February 2010 Medicare Follow-up Insurance Rep
Birmingham, AL
*Filing electronic institutional claims to Medicare
*Processing and correcting claims on MC DDE system
*Billing secondary claims to Medicare after primary claim has processed
*Analyzing accounts for appropriate insurance follow-up
*Using IVR System for Medicare
*Calling Customer Service Rep with Medicare to resolve claims issues
*UB knowledge, 1500(HCFA) knowledge
*Hospital Billing knowledge
TRC Staffing/Children's Hospital
September 2008- January 2009 Patient Account Rep/Medical Receptionist
Birmingham, AL
*Enter Charges/Data Entry
*ICD-9M Knowledge
*Registrar, Pre-Registration
*Scheduling Appointments, Cancellations
*Answering Telephone, Transferring calls to appropriate destination
*Pulling Charts, Filing Charts
*Patient Assistant
*Public Relation
*Preparing new charts as needed for new patients
*Arriving patients, take messages for the physicians
Cardiology, PC
June 2007- March 2008 Patient Account Rep/Insurance Clerk
Birmingham, AL
*Responsible for posting all hospital charges, office charges, pacemaker
charges, echo charges
*Pre certification for outpatient procedures, hospital admissions
*Balance spreadsheet for co-payments and payments on accounts
*Prepare deposit slip and monies to deposit in bank account
*Verifying all insurance and demographics from hospital face sheet or
patient
*Preparing new charts as needed from hospital consults
*Reviewing all ICD-9 and CPT codes to ensure accuracy billing
*Answering incoming calls, provided information, take messages and/or route
calls appropriately
*Filing all information
*Post all charges for services provided by physicians in the hospital and
office
Capstone Claims (NEMS)
January 2005 - May 2007 Data Entry Coder/Lead
Tuscaloosa, AL
*Senior coder of billing company for emergency medical services
*Strong knowledge of ICD-9M
*Processing of billing Medicare Medicaid and third parties insurance
*Knowledge of Medical terminology (seven years)
*Knowledge of Medicare and Medicaid guidelines
*Excellent telephone skills
*Office Settings
Northstar Paramedic Services (EMS)
September 2001 - January 2005 Call Center
Tuscaloosa, AL
*Dictation from Paramedics over the phone
*Keyboarding Skills
*Medical Terminology
*Knowledge of Pharmaceuticals
*Data Entry (on the phone 95% of shift)
*Fast paced office settings
DCH Health Systems
September 1999 - September 2001 Medical Records Analyst
Tuscaloosa, AL
*Preparing charts pre-scheduled clinical visits and Physical Therapy
*Analyzing charts for completeness
*Medical Office Procedures
*General Office Duties
*Fast paced office settings
*Knowledge of Medical Records guidelines ((HIPPA)
Transcription Info Specialist
*Knowledge of transcription
*Filing ? Faxing ? Typing
*Sorting large quantities of transcribed documents
*Excellent Organization
*Public Relation Person
*Fast paced medical settings
EDUCATION
Tri-State Institute
August 2009 Diploma-Medical Billing and Medical Coding Birmingham,
AL
Concentration in healthcare field for billing for hospital, physician,
clinics, outpatient settings, and third parties.
Shelton State Community College
May 1999 AAS - Office Administration/Medical Records Tuscaloosa,
AL
Degree for concentration in medical office settings ? ICD-9M and CPT
classes studied
May 1999 Internship (SSCC) Centreville,
AL
Consisted in completing 90 hours of coding clinical charts during the
summer for credit towards my AAS degree, in which the concentration was
coding and learning the operation of medical records. There was several
hours allotted for coding inpatient and outpatient coding. The preceptor
also assigned chart-auditing projects during the course of the internship.
Bibb County High School
May 1995 Advanced Diploma Centreville, AL
Preparation for college course challenging studies
Skills
Punctual ? Dependable ? Ability to Work with Others ? Microsoft Word ?
Keyboarding Skills ? Interpersonal
Skills ? Medical Terminology ? Medical Office Procedures ? General Office
Skills ? ICD-9M
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