Customer Service Representative
Resume:
Stevenson Roney
Prospect Park, New Jersey 07508
*******@*****.***
Objective: To continue my career in the field of Information Technology.
Education: Ramapo College of New Jersey, Mahwah, New Jersey
Bachelor of Science Degree January 2009
Major: Management Information Systems
Related Experience:
D & M Holdings, Mahwah, NJ
July 2008 - March 2009
Web Enforcement
. Search the web for sellers who are not suppose to sell our products
online
New Jersey Nets, East Rutherford, NJ
September 2008 - December 2008
Information Technology Intern
. Troubleshoot computer errors, printer issues, etc
. Installed new hardware and software
Ramapo College of NJ, Mahwah, NJ
September 2004 - December 2004
Media Technician
. Provided technical support to Professors and students
. Set-up and retrieved computer equipment
Work Experience:
Fashion Logistics, Hasbrouck Heights, NJ
June 2009- Present
IT Specialist & EDI Coordinator
. Answering IT calls software and hardware maintenance and
installations, setting up Switches, firewall, VPN's, hubs and new
computers.
. Backing up servers, supporting copiers, printers, scanners, bar code
scanner (Windows Mobile),AS-400, faxes, desktops and laptops;
Creating Pivot Tables, macros and excel reports.
. Analyze current implementation in order to make recommendations for
improvements.
. Process and monitor all inbound and outbound documents (810s, 850's,
860's etc). Work with trading partners to resolve any operational
issues. Coordinate and test all EDI implementations with new EDI
partners.
Pepsi Bottling Group, Kearny, NJ
April 2009- June 2009
Merchandiser
. Merchandise store shelving, coolers and displays with Pepsi products
in accounts assigned by supervisor
. Utilize promotional material (signs, banners) in accounts
. Keep back room stock in neat and orderly condition
. Communicate sales results to store and Pepsi management
. Build customer relationships at store level
TD Bank, Ramsey, NJ
June 2006-April 2009
Customer Service Representative
. Provided extraordinary Customer Service while opening checking and
savings accounts
. Guided loan applicants
. Made recommendations on TD Bank services and products and how they
could make each Customer's life easier
Clubs/Organizations:
. Alpha Phi Alpha Fraternity, Incorporated
March 2008-Present
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