Customer Service Administrative Assistant

Marian Flores-Alvarez

*** ******* ******, *******, ** 95336 510-***-**** or ******.*********@*****.***

OBJECTIVE

To obtain a position in an office environment where I can grow and utilize the skills I have already gained.

SKILLS

Microsoft Word, Excel, Power Point, Outlook Lotus Notes (Data Entry)

Query (to view imaged documents) Typing (45 wpm)

Automated Loan Production Systems (ALPS) Communication skills (Phones)

Loan Origination Integrated System (LOIS) Filing (Alphabetically/Numerical)

MFGPRO/ ACT (Printing Reports/cash application) File Management

Cache Creek Database (Accounting) Customer Service

HIGHLIGHTS OF QUALIFICATION

Well Organized Desire to learn new tasks Ability to Multi Task

Friendly Highly Dependable Team Player

WORK EXPERIENCE

09/2008 – 05/2009 Wachovia (First Place), San Leandro, CA

Vendor Specialist: Ordered Appraisal, Flood and Title Reports by completing electronic forms

online. Obtained necessary information to process and complete mortgage loan files. Verified all

documentation for accuracy and completeness.

11/2000 - 02/2008 Wachovia / World Savings, San Leandro, CA

Loan Consultant: Received inbound and performed outbound calls, discussed Loan options with

customers, worked with underwriters for loan approvals and conditions on approved loans, worked

as a group with other co-workers to improve our marketing flyers.

Loan Closing Specialist: Assisted Loan Representatives in the sale of World's Loan programs,

developed working relationships with internal/external customers, communicated status of loans to

Brokers and Loan Officers, followed up with title companies after signing to ensure funds are

ordered in a timely manner, called borrowers to schedule appraisal appointments.

Loan Processor: Entered new loans into data base, mailed out disclosures in a timely manner to

ensure three day compliance was met, processed final stage of loans, making sure all changes have

been made before sending final documents to audit department.

06/2000 - 11/2000 bebe Inc., Brisbane, CA

Traffic Administrative Assistant: Assisted Traffic Manager in tracking delivery of fabric for designers

and buyers, Kept track of orders on Excel spread sheets and updated it once orders were completed,

followed up on timely arrivals in warehouse, and cut/sort fabric for designers to make sample

clothing.

02/1999 - 6/2000 Farallon Communications Inc., San Leandro, CA

As a Receptionist: Gained excellent communication skills by answering multiple phone lines,

received and disbursed incoming mail, assisted Human Resource with filing, assisted Accounting

Department with data entry of accounts receivable, also assisted other departments as needed.

EDUCATION

Heald College, School of Business in Hayward, CA

Associate in Applied Science Degree in Computer Business Administration

Graduation Date: January 1999

Contact this candidate