Customer Service Sales

*** *. ********** ****.

Solomon Bowen Pasadena, CA 91103

************@***.*** Message: 626-***-**** Residence: 626-***-****

OBJECTIVE

To secure a challenging position in an organization that offers growth in knowledge, responsibilities, and continued leadership

development. Willing to work hard, be caring, assist the doctor; teach patients how to care for their teeth; communicate effectively with

patients (or parents if patient is a child); while following universal precautions, OSHA requirements.

QUALIFICATIONS

• Dedicated and driven as a hard-working individual

• Excellent communication and team-building skills

• Pay close attention to detail

• Knowledge of Maintaining equipment and inventory, cleaning, sterilizing, and packaging instruments

• X ray License

• Dental Assistant, Coronal Polishing,CPR and First-Aid Certified

EMPLOYMENT

Customer Service Representative

Time Warner, Los Angeles, CA

November 2007 – Present

• Respond to an average of 65 or more calls daily

• Assisting customers with set-up of new installations and technical support for existing customers having navigational trouble

• Thoroughly understand my job function and can explain the Installment Sales Agreement

• Verify customer information on work orders for next day installation services

• Respond to escalated customer calls and apply problem solving skills to resolve customer issues

• Team player with the ability to prioritize, delegate, and manage a busy office environment

• Inform new and current customer of different products available

• Responsible for updating notes for every call received and contact information when needed

Account Manager/Customer Service / Customer Service/Sales/Collections

Rent A Center, Pasadena, CA Advantage Rent A Car, Pasadena, CA

June 2003 – October 2005 November 2005 – November 2007

• Complete and verify credit applications

• Responsible for establishing and maintaining complete files for each customer, including updating contact information, keeping a

record of collection efforts, payment histories, and other correspondence materials

• Thoroughly understand my job function and can explain the Installment Sales Agreement

• Responsible for collection activities on past-due accounts

• Maintain credit and financial files

• Responsible for updating contract information and maintaining rental history for each customer

• Verified information provided by rental applicants

• Picked up and Delivered vehicles

• Responsible for collection activities on past-due accounts

• Set-up direct billing and reimbursement of rental claims

• Respond to an average of 45 calls daily assisting customers with rentals set-up and inquiries

Installer/Customer Service Representative I

Amerilink Corp., Carson, CA

February 2000 – June 2003

• Verify customer information on work orders for next day installation services

• Daily inspect work equipment/materials for safety and maintain work vehicle

• Provide customer(s) with knowledge of how to use the network system

• Responded to calls daily assisting customers with High Speed Internet (HSI) and Broad Band Sales (BBS)

• Respond to an average of 65 calls daily assisting customers with set-up of new installations

• Responded to all escalated customer disputes and applied problem solving skills to resolve customer issues

• Team player with the ability to prioritize delegates and controls administrative workflow to manage a busy office environment

• Efficient wall fishing, wiring, and pre-wiring

• Completed 5 to 6 installations daily Installing satellite dishes, satellite boxes, and telephone jacks

10 key, MSP, Microsoft Windows XP, Word, Excel, Access, Outlook and Power Point

Education

Currently attending North West College

Anticipated Graduation September 2010 / Dental Assistance

References furnished upon request

Contact this candidate