Quality Assurance Project Manager
Resume:
Eric Mumford
New York, NY *****
****.*******@*****.***
http://www.websoftwareqa.com
Purpose
Join an energetic team in a growth-focused firm to provide thought
leadership and actual coding guidance and programming assistance in
delivering working QA software. I both teach and execute on quantifying,
implementing, and supporting software QA programs with a focus on
regression testing, automation, defect tracking and metrics, and
performance testing.
Education
American Society for Quality, Certified Software Quality Engineer (CSQE),
2006
Rensselaer Polytechnic Institute, BS Electrical Engineering, Minors
Philosophy, Management 1998. Activities included RPI Cycling club
(Secretary), RPI Objectivists, RPI Student Auto Shop (Secretary), RPI
Residence Life (Resident Director), Student board of advisors Hyperchair
project.
Executive Summary
Energetic, effective software Quality Assurance manager/engineer
concentrating most recently on internet enterprise applications. Most
recent applications include Starwood's central reservation system at
www.starwoodhotels.com and third party communication hub, and the online
news publishing sites www.businessweek.com and www.bloomberg.com. I have
coded automation and performance testing code in Ruby, Python, Selenium, HP
Performance Center, HP Load Runner, and HP Quick Test Pro. I have managed
offshore and onshore teams of 15 people.
Personally managed technology implementation and QA teams from Ukraine and
India
Experience managing diverse technical and non-technical people, supporting
critical 24x7 infrastructures
Developing, articulating and executing enterprise I.T. QA strategy globally
Significant experience in Application Delivery Management and gathering and
developing clear, concise business requirements, and creating and
maintaining an effective communication process to keep stakeholders
informed of all events especially in Agile / SCRUM environments
Designing and implementing open-source Ruby and Java web software quality
assurance and business-driven development (BDD) solutions with Selenium
under both Windows and Linux
Extensive experience with architecting, managing, and implementing web
software automation and regression tests with HP Performance Center, Load
Runner, Quality Center, and QuickTest Pro
Energetic and hands-on leader with proven ability to provide technical
direction and holistic development lifecycle process guidance to an
organization
Acquiring, growing, and leading professionals through mentorship and goal-
setting
Experience
Director of Enterprise Web Quality Assurance at Bloomberg (Privately Held;
Financial Services industry)
December 2009 - Present (9 months)
Advises and implements QA strategy and solutions with matrix-model of
engineers for projects including: Businessweek.com, Bloomberg.com,
Bloomberg Sports, Bloomberg Government, and others. Leads application
Quality Assurance project management, estimation, automation and test
validation delivery, staff interviews and hiring decisions, automation /
regression testing technology strategy and code delivery, Agile/SCRUM QA
method coaching, Selenium/Ruby coding, cross-browser strategy/test
design/execution, QA metrics recommendation/generation/reporting. Reports
to the Division Owner of Bloomberg News Technology.
Sr. Manager, Software Quality Assurance at BusinessWeek (Public Company;
MHP; Publishing industry)
January 2009 - December 2009 (1 year )
Senior Manager for the McGraw-Hill Information & Media segment BusinessWeek
digital divison. Leads web and legacy software quality assurance strategy,
implementation, automated code architecture, project management, SQA tools
implementation, deployment validation, vendor software delivery auditing,
onshore/offshore QA team management, and Agile QA coaching.
Supports and advises on McGraw-Hill segment level Quality Assurance
strategy initiatives reporting to Vice Presidents of segments. Leads
software Quality standards & metrics and manages the organization's QA
staff globally.
Leads and executes SQA efforts on a Mark Logic upgrade. Leads a team of 30+
technologists to discover a critical error in a database upgrade library
that appears only under load; Eric's discovery and analysis leads to a
shutdown of the upgrade and saves businessweek.com from production failure.
QA Manager at Informz (Privately Held; Marketing and Advertising industry)
June 2008 - January 2009 (8 months)
Agile Software Quality Assurance Manager for the E-Marketing QA group
reporting to the CIO and Application Development Manager. Facilitates major
project decisions between support, business, and application teams. Manages
communication and closure of business-critical support tickets for
marketing web site, web API, and client integration. Manages quality
strategy and test execution for an international data center.
Migrates development team from stalled waterfall development to organized
Agile development using Rally. Manages global testing, automation,
performance testing, and defect discovery and resolution; documents 400
critical defects in 3 months. Designs and successfully implements Selenium
test suite in C# .NET in 2 months.
Independent Contractor, QA Professional at Starwood Hotels and Resorts
(Public Company; HOT; Hospitality industry)
June 2004 - June 2008 (4 years 1 month)
Advises and implements test strategy for distributed worldwide hotel
reservation system "Valhalla". Project manager for QA strategy for complex
client/partner development, vendor product upgrades, and functional
redesign of mission-critical third party reservation SOA systems. Supports
implementation and control processes for software quality assurance of AAI
Pegasus interface to Sabre, Amadeus, and Apollo. Manages and controls
project plan and quality checkpoints to HP data center transition.
Uses Microsoft Project to create and manage integrated application
development-QA plans, tracking dependencies and facilitating vendor
conference call checkpoints. Advises new projects on formation of test
suites and defect models using HP Quality Center and Rational Clearquest.
Provides training in all tools. Personally authors 4,878 tests and 717
defects.
Partner at V-alidate (QA Information Technology and Services industry)
March 2001 - December 2006 (5 years 10 months)
Software configuration, performance, and quality management entrepreneur.
Focus on technology redesign, implementation, and support of existing
environments. Level III support of infrastructures with focus on Research
and Development, contingency planning, and software asset management.
Headed technology steering committees with general managers and presidents
of small businesses.
Software QA Engineer at Cross Country Automotive (Privately Held;
Automotive industry)
October 2001 - August 2003 (1 year 11 months)
Senior leader for Software Quality Assurance for Telematics Technology and
Call Center Applications reporting to the CIO. Builds out a successful
iterative SDLC with CIO and delivers to a team of 40 technologists. Writes
and executes tests for multiple IT projects for distributed call center
applications and remote Telematics applications. Facilitates research with
Gartner Group. Delivers sessions with CIO and CTO to brief on industry
trends and focus areas.
Technical Writer at Goldpocket Interactive (Privately Held; Computer
Software industry)
October 2000 - April 2001 (7 months)
Conceptualizes and creates clear, concise online help and printed
documentation for interactive television firm startup. Reports to VP
Technology. Creates and edits software package functions, extract systems
descriptions with business analysts, and manage online documents.
Interfaces with QA team for test suite maintenance.
Associate Project Manager at Sapient Corporation (Public Company; SAPE;
Information Technology and Services industry)
May 1998 - October 2000 (2 years 6 months)
Assists in project management and business requirement facilitation
sessions. Captures requirements and real-time session notes; manages team
deliverable binder and CD. Maintains ASP administrative web pages, assists
in DB2 database administration, assists in project estimation and scope
management. Facilitates off-site client requirements gathering sessions.
Enthusiastic and charismatic participant on internal teams to bolster
company culture and work on internal projects.
Software QA Engineer at Digital Equipment Corporation (Public Company;
DEC; Computer Hardware industry)
May 1995 - August 1997 (2 years 4 months)
Co-op position while at RPI. Authors and executes test cases for the Multia
project with both software and hardware configuration patterns. (Multia
offered a hardware/software platform for major clients with Windows NT
functionality before Windows NT3.51.) Manages QA lab server configuration
and backups; trains new employees on QA process. Enthusiastic high-spirited
team player.
Published Articles
"What does QA do?" August 2010. http://www.websoftwareqa.com/2010/08/what-
does-qa-do/
"How is QA different for Waterfall, Agile, and XP?" August 2010.
http://www.websoftwareqa.com/2010/08/how-is-qa-different-for-waterfall-
agile-and-xp/
"Why is my Agile staffing model failing?" August 2010.
http://www.websoftwareqa.com/2010/08/why-is-my-agile-staffing-model-
failing/
"Learning and Adjusting to Change" August 2010.
http://www.websoftwareqa.com/2010/08/learning-and-adjusting-to-change/
"Performance Testing: Where to Begin?" August 2010.
http://www.websoftwareqa.com/2010/08/performance-testing-where-to-begin/
"The Value of Triage" August 2010.
http://www.websoftwareqa.com/2010/08/the-value-of-triage/
"Empowering a QA Culture" August 2010.
http://www.websoftwareqa.com/2010/08/empowering-a-qa-culture/
"Building Team Foundations" July 2010.
http://www.websoftwareqa.com/2010/07/building-team-foundations/
"Why Outsource QA" July 2010. http://www.websoftwareqa.com/2010/07/why-
outsource-qa/
"Defect Driven QA Culture" July 2010.
http://www.websoftwareqa.com/2010/07/defect-driven-qa-culture/
"Agile, Apathy, and Power" July 2010.
http://www.websoftwareqa.com/2010/07/agile-apathy-and-power/
"Growing QA Economy" July 2010.
http://www.websoftwareqa.com/2010/07/regional-economic-qa-growth/
"Performance Testing for Compelling Results" July 2010.
http://www.websoftwareqa.com/2010/07/performance-testing-for-compelling-
results/
"New Problems for Agile Scrum" July 2010.
http://www.websoftwareqa.com/2010/07/new-problems-for-agile-scrum/
"Turning QA into Leaders" July 2010.
http://www.websoftwareqa.com/2010/07/turning-qa-into-leaders/
Groups and Associations
American Society for Quality, Association for Computing Machinery, IEEE
Computer Society, USA Volleyball, Sapient Alumni Group, DEC Alumni,
Rensselaer Alumni Association (RPI), Software Testing & Quality Assurance,
NY/NJ QA and IT Professionals, RPI Alumni on Wall Street
Honors
Several sand and indoor volleyball awards and team wins
Boy Scouts of America, Eagle Scout
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