Customer Service Manager

Ashley A. Donovan

***********@*****.***

*** ***** ****

Raleigh, NC 27603

Cell 919-***-****

Education

University of North Carolina at Chapel Hill May, 2007

Bachelor of Arts in Journalism: Visual Communications, Multimedia

Experience

Accentuate Staffing: Temporary Staff May,

2004 - Oct., 2007; June, 2010 - Present

www.accentuatestaffing.com

Raleigh, NC

GlaxoSmithKline (3 months in 2005, May 2007 - October 2007)

. Purged files and re-organized file room for Sample Compliance Department

. Wrote and designed a 29-page manual of my position for person who would

take my place

. Was specifically requested by department to return in 2007

Numerous other companies in the triangle throughout three years and the

present

Yankee Candle: Assistant Manager

Aug., 2009 - July, 2010

Provided excellent customer service, trained sales associates and kept

store running smoothly Durham, NC

Lowcountry Newspapers - The Island Packet, The Beaufort Gazette:

Nov., 2007 - June 2009

Copy Editor/Page Designer for two daily newspapers

Bluffton, SC

www.islandpacket.com, www.beaufortgazette.com

. Won 2008 South Carolina Press Association award for Page One Design

. Designed front pages, feature fronts and daily inside pages

. Edited copy, wrote headlines, created supplemental material and corrected

photos

TIPS Technical Publishing: Intern

Jan., 2007 - May, 2007

www.technicalpublishing.com/index.php

Carrboro, NC

Designed layouts, edited copy and designed book covers for clients

Kaleidoscope Magazine: Layout Designer

Aug., 2005 - May, 2007

www.unc.edu/kaleidoscope/index.shtml

Chapel Hill, NC

Designed pages of campus fashion magazine

Coursework

Graphic Design: created business cards, book covers, magazine spreads

Publication Design: created newspaper and magazine spreads

Multimedia (9 hours, 3 courses: beginning, intermediate and advanced)

. Introduction to Multimedia: basic Flash mechanics

. Intermediate Multimedia Narratives: developed Web site incorporating

multimedia (video, photos, and audio)

. Advanced Multimedia: created extensive Macromedia Flash modules

Multimedia Design: critiqued Web sites and built original storyboards

Photojournalism: studied mechanics of quality photography and developed a

sound knowledge of Photoshop

News Writing: challenged my writing abilities by constructing news stories

News Editing: basic knowledge of perfecting quality journalism writing

Program Knowledge

. Expert knowledge of The Associated Press

writing style

. Adobe Illustrator

. Adobe InDesign

. Adobe Photoshop

. Adobe Acrobat

. Apple Final Cut Pro

. Macromedia Flash

. Microsoft Word

. Microsoft Excel

. Framemaker

Samples from my

portfolio are available

upon request.

Contact this candidate