Customer Service Manager
Resume:
Donna Fair
***************@*****.***
Franklin, TN 37064
Objective
To contribute to the reputation and success of a company that values its
employees and encourages growth.
Accomplishments
Handle all resident relations and customer service.
Manage employee hiring, training and communication.
Process rents and applications.
Maintain and approve invoices.
Place orders for office supplies, equipment, and services.
Process payroll time sheets.
Create and maintain annual & monthly budgets.
Maintain all resident files and confidentiality and privacy of residents &
applicants.
Process and prepare all aspects of renewals and new resident leases .
Prepare all reports in a timely manner.
Schedule contractors for appropriate unit turns and capital needs
contractors.
Experience
Sussex Downs Apartment Homes of Franklin
Property Manager, 1998 - Present
Manage community of 72 units. Solely perform all administration and
managerial functions. Maintained average occupancy of 95%; during difficult
economic period in 2008, was able to quickly recover occupancy level within
7 months. Maintained an average of 2% or less delinquency during last
decade. Organized Race for the Cure team for Freeman Webb 2008.
Skills
Microsoft Word, Excel, Outlook, Windows Vista, OneSite, AMSI
Education
Accredited Residential Manager, April 2005 through Institute of Real Estate
Management
On-going training through GNAA and Grace Hill, including Fair Housing,
Conflict Resolution Supervisor Version, Customer Service, Preventing Sexual
Harassment Supervisor Version, Resident Retention, Marketing Principles for
Multifamily Housing, Greater Nashville Apartment Association Legal Seminars
(even years). Leadership and Management Skills for Women SkillPath Seminar
2008
Awards
Presented during tenure with Freeman Webb, a local property management
company of 49 residential properties and 20 commercial properties.
Lead by Example 2008
Perfect Audit, 2008 & 2009
Property of the Year; 2nd Place, 2006
Property of the Year, Honorable Mention, 2007
Property of the Year Finalist, 2009
Delinquency 2007 & 2009
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