Customer Service Design

Jelani H. Hill

Experienced Instructional Designer

**** * **** ******.

Chicago, IL 60608

******.****@*****.***

Mobile: 309-***-****

EXPERIENCE: DeVry University Wood Dale, IL

2007-Present Online

Industry: Instructional Design and Technology

Instructional Designer/Developer

Applies learning theories and technology tools to design the

content in the course, thereby improving the effectiveness of

the overall learning experience.

Collaborates with the developer to design and produce

components, such as instruction sets, visual media, and audio

presentations, which improve the learning experience through

addressing multiple learning styles.

Manages production of tutorials, visuals and multimedia

components of the course.

Communicates and facilitates development standards as

outlined in the AAA/CAT

Implements The HUB2.0 technology

Design Standards and Multimedia Production Working with other

Instructional Designers, Course Architects, and other

development staff, the Instructional Design Associate

implements and/or edits course materials so that they comply

with all course design standards and best practices by:

Editing and reformatting web pages and other documents to

conform with documented standards.

Helping to refine standards and best practices for course

consistency.

Working with Subject Matter Experts to collaboratively author

storyboards and related instructional media pieces for

incorporation into the course.

Updating and maintaining course masters to comply with all

existing design standards.

Working with Program Deans, Course Architects, and other

development staff, and supporting and implementing

instructional design best practices during development of

online courses as assigned.

Entering database information related to course development.

Creating and editing custom graphics and images.

Developing new tools, templates, and documentation in support

of standards implementation.

Developing and/or maintaining online web-based resources such

as tutorials, reference material, design standards, content

resources, templates, and announcements.

Performing other ad hoc assignments as needed in course

development projects.

Butler International Peoria,

2006 - 2007 Illinois

Industry: Engineering Services

TS Contractor/ Database Administrator

At this position, I managed releasing and Engineering data

for the On Highway Product Group. It is my duties at this

position to maintain an accurate account of all compatibility

issues, and to serve as a liaison between design engineers

and specmakers. It was also my duty to schedule, and conduct

meetings with engineers to resolve issues with compatibility

of engine builds.

Oxford SVI Systems Peoria,

Illinois

2005 - 2006

Industry: Internet and Networking Services

Tech Support (Helpdesk)

At this helpdesk position with SVI Systems, it was my duty to

provide customer service, and support to business travelers

and guest at Hotel lodging locations that we supported.

EDUCATION: Western Illinois Macomb, Illinois

5/2005 University

Bachelor of Science Instructional Design and Technology

SKILLS : Skill Name Skill Level Last

Used/Experience

Adobe CS5 Advanced Current

Camtasia Advanced Current

Captivate 5 Advanced Current

eCollege (LMS) Advanced Current

Web Development Advanced Currently used

Lectora Advanced 2 years

Authorware Intermediate 1 year ago/1

years

Flash (developer) Intermediate Current

Hive (CMS) Intermediate Current

Project Management Intermediate Current

Adobe Photoshop Advanced Current

Microsoft Publisher Expert Current

Angel (LMS) Expert Current

Certified Internet Support Intermediate 2 years

Technician

SQL Programming Intermediate 3 years

Graphic Designer Intermediate Current

Microsoft Word 07 Expert Current

Microsoft Excel Expert Current

Microsoft Access Intermediate Currently used/2

years

Management Experience Intermediate 2 years ago/2

years

A.D.D.I.E. (model and Expert Current

process) Advanced Current

Audio and Video Editing

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