Customer Service Sales Representative

Alonzo Rios

469-***-**** (p) ************@*****.*** (email)

SEASONED SENIOR SALES REP and CUSTOMER SUPPORT

Key Skills and Achievements:

. Customer service and collections experience, achieving top representative award in

less than 6 months from hire date.

. Meet and exceeded department and companywide profitable goals and quotas by 115%

. Experience with reconciling store earnings through daily earnings report and

calculating currency

. Excellent communicator and bilingual

. Customer service driven with an understanding of Quality Assurance, client

follow-up, and relationship building

. Self-motivating with the ability to work independently and as a team player.

Work History and Experience:

JP Morgan Chase Bank May, 2009 to Present

Collector, Customer Service Representative

Performed collection duties with integrity and excellent customer service. Obtained

extensive experience with problem solving, maintaining professionalism during a

difficult financial situation in terms of a collections standpoint with customers.

T-Mobile February, 2003 to March, 2009

Senior Sales Representative

Seasoned sales representative with over five (5) years of meeting and exceeding sales

quotas and providing heavy customer service. Earned a reputation in exceeding the set

quota set by T-Mobile by 115% consecutively for 6 months, that which led to my

promotion to a Senior Sales Representative.

Daily tasks include, but not limited to, troubleshooting technical issues, frequently

provide consulting to customers, while providing heavy product knowledge and customer

support, and closing out the store by comparing a daily earnings report, counting the

cash, and making store deposits.

The Mobile Solutions February, 2002- February, 2003

Sales Representative

Beginner's straight-commission sales representative position that introduced me and

allowed me to polish selling and influencing skills on a sale. Allowed the

opportunity to begin building my product knowledge and encouraged me to continue to

seek new ways to build relationships and exceed my quota.

H-E-B Food Stores 1998 to 2002

CCA, Central Checkout Associate

While in school worked full time hours as a Central Checkout Associate. Completed

daily and evening tasks that include running check out counter, stocking products,

helping customers, and assisted in helping other departments as needed. When

management was not present, was designated as shift leader and managed the employee's

lunch schedule.

Education:

2001 - High School Diploma

Waxahachie High School

GPA: 3.0

2001 - 2002 - Navarro Community College

30 hours completed

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