Customer Service High School

Marissa G. Rodriguez

Address: *** ***** ****** ******; Woodlake, CA 93286

Home Phone Number: 559-***-****

E-mail Address: *****************@*****.***

OBJECTIVE

An opportunity for a position that will challenge and utilize my ability

and potential to contribute to the growth and development of your company..

SUMMARY OF QUALIFICATIONS

.

. Fluent in reading, speaking, and writing English and Spanish

. Strong skills in Macintosh and PC operating systems

. Proficient in computer software such as Microsoft: Word, Excel and

Power Point

. Excellent interpersonal, communication and customer service skills

. Superb multitasking ability in stressed environment

. Established accuracy, consistent, detail-oriented and capacity to

carry higher responsibility

. Outstanding track record in reports and processes. Example: Laboratory

Reports

EDUCATION

Bachelor of Science in Biological Sciences, Concentration in Genetics,

Minor in Chemistry; California State University, Stanislaus, CA, College

of Natural Science (2007)

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PROFESSIONAL HISTORY

Receptionist, Servicemaster by Benevento through Office Team 04/2010-6/2010

Address: 3130 W. Main St. Visalia, CA 93291

Supervisor: Leah Perez

Phone: 559-***-****

. Customer service, computer input, filing, answering, making and

transferring phone calls, arranging appointments for customers

Receptionist, Advanced Transportation Services through Office Team 06/2008-

08/2008

Address: 3130 W. Main St. Visalia, CA 93291

Supervisor: Leah Perez

Phone: 559-***-****

. Customer service, computer input, filing, phone calls

Laboratory Technician through Volt 12/07-02/08

. Orange concentrate analytical techniques such as:

o Titrations to verify the percentage of citric acid in a sample

o Determining the hydrogen potential (pH) of a sample

o Utilizing a refractometer to detect the (Brix of a sample

o Micro-plating

Mervyn's Receptionist 04/2005-11/2005

. Customer service, computer input, cash management and restock of

inventory

Plant Technician, Cal Western Farming Company 12/2004-02/2005

Address: P.O. Box 1071 Visalia, CA 93279

Supervisor: Jesus Gutierrez

Phone: 559-***-****

. Planted baby grapevines, pulled them out when they were mature,

trimmed the plants, tied and packaged them. Those plants were then

sold and shipped. Worked on weekends and Christmas vacations.

Office Assistant, County of Tulare Courthouse-Tax Division 06/2001-08/2001

Address: 221 S. Mooney Blvd. Visalia, CA 93291

Supervisor: Margie Flores

Phone: 559-***-****

. Check revisions, cash handling, data input, mail management

Tulare County Office of Education-C-Set Program 06/2000-5/2001

Address: 137 Valencia St. Woodlake, CA 93286

Supervisor: Maria Ramirez

Phone: 559-***-****

. Literacy Program

. After School Teacher's assistant aiding elementary and high school

students in math, science, and reading programs

Related Course Work

High School Courses

. AP Biology

. AP Calculus

. AP English Literature

. AP Spanish Literature

University Courses

. Bacteriology, Examples: Calibration, Mixing/Autoclaving Agar, Sterile

Techniques, Gram Staining

. Genetics, Examples: Calibration, DNA, RNA, Protein, Inheritance,

Phenotype, Genotype

. Recombinant DNA, Examples: DNA Isolation, Plasmids, Genes

. Genetic Biotechnology, Example: Calibration, Polymerase Chain Reaction

(PCR)

. Environmental Biology, Example: Global Warming and the Long Term

Effects

. Physics, Examples: Kinetic Energy and Potential Energy, Numerical

Conversions

. Inorganic Chemistry, Examples: Calibration, Liquids, Solids and Gasses

Chemical Bonds

. Organic Chemistry I & II, Examples: Calibration,NMR1, GC (Gas

Chromatography)

. Anatomy & Physiology of Human Systems, Examples: Muscles, Nervous

System

. Entomology, Examples: Orders of Insects, their Habitat, Diet, etc.

. Plant Ecology, Examples: Genetic Diversity, Taxonomy, Hybridization,

Habitat

. English

. Statistics, Examples: Probability Theory, Descriptive Statistics,

Inferential Statistics

. Computer Courses: Creation of own HTML, in detail over view of

Microsoft Word and Microsoft Excel

. Speech

. Group Discussion: Speeches in which four or more individuals had to

meet outside of class to gather information and work as a team.

. Business Administration

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