Technician Technical Support

*** **** ********** *****

Killen, AL ***** Phone 256-***-****

Cell 256-***-****

E-mail **************@*****.*** Michael Johnson

Objective To obtain gainful employment as a Computer

Technician.

Education

Associate in Applied Science Degree Electronics

Technology

Northwest-Shoals Community College, January 2007-

December 2009

Short-Term Certificate PC Software Technician

Northwest-Shoals Community College, January

2007-May 2008

Short-Term Certificate PC Hardware Technician

Northwest-Shoals Community College, January

2007-December 2007

Summary of

qualifications More than four years of experience as a Computer

Technician.

Provide network and desktop technical support.

Proficient in Windows 98/XP/Vista/7, Server 2008,

Deepfreeze, Acronis, and Trend Micro Officescan.

Ability to establish and maintain cooperative and

effective working relationships with others.

Licenses &

Certifications Brainbench Computer End-User Support Specialist

Brainbench Network Technical Support

Expertrating Computer Technician

General Radiotelephone Operator License (FCC)

Work experience

Northwest-Shoals Community College, March

2008-Present

Computer Technician

Provide users with network and desktop technical

support for day to day issues

Upgrade and repair computer systems both desktop

and laptops

Setup and configure office and school computer labs

Test and install software and hardware

Repair and maintain printers, scanners, fax

machines, projectors, and copiers

Troubleshoot LAN connectivity problems

Install and make cables necessary for network and

phones

Install and troubleshoot Network Switch's

Perform on-site and remote technical support

Ensure the elimination of viruses and malware

Made recommendations on new software and hardware

Maintain Deepfreeze, File/Web, Image Servers

Operating Systems: Windows Server 2000/2003/2008,

Windows 98/XP/Vista/7, Linux CentOS/Fedora/Ubuntu

Software: Microsoft Office, TrendMicro Officescan,

Malwarebytes, Deepfreeze, Acronis

HON, Florence, AL April 2006-January 2007

CNC Operator

Operated several different CNC machines

Operated edge bander, boring machine, topmaster

Forklift Operator

Trained new employees

Custom Tool and Die, Florence, AL April

2005-December 2005

Mill Hand

Operated manual mill

Read blue prints

Forklift Operator

Monarch Tile, Florence, AL April 2004-April 2005

Kiln Tech

Reset alarms for the Kiln

Forklift Operator

Worked with Laser Guided Vehicles

Did Preventive Maintenance on Kiln

Trained new employees

NetworX, Muscle Shoals, Al January 2002-February

2004

Computer Technician

Upgraded and repaired computer systems

Built custom computer systems

Setup computers for sale

Tested old hardware

Computer Sales

Operating Systems Windows 95/98/2000/XP

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