Quality Management

Mark Davis

**** ******* ****

Westfield, NC *****

Home Phone: 336-***-****

Cell: 336-***-****

Email: ***********@***.***

Objective:

To acquire a position where my knowledge and experience can be applied in a

manner that brings value and positive results for the company

Experience:

1988-2009 Dow Roofing Systems (formally Stevens Roofing Systems)

Job Title: ISO Coordinator - November 2000-April 2009

. Maintained companies ISO 9001-2000 Certification

. Managed documentation changes and distribution of ISO

procedures and work instructions

. Ensured quality records were in correct location and kept

for minimum retention time.

. Managed internal ISO audit system-scheduled and assigned

audits

. Member of the Quality Management Committee

. Member of the Corrective and Preventive Action Team

. Assisted in customer complaint investigations

. Analyzed, organized and reported percentage of production

waste to management

. Analyzed, recorded and reported information from customer

surveys

. Involved in the engineering, equipment and resource change

order processes

. Managed the calibrations of 172 quality devices, scheduled

and performed external and internal calibrations

. Created and published company newsletter for five years

Lab Tech II - 1995-2000

. In process testing insuring chemicals and formulations were

accurate

. Documented and segregated any nonconforming products that

were produced

. Performed testing and release of products

Other positions held - 1988-1995

. Drop Mill Operator, Operated Forklift, Banbury Mixing

Operator and Inline Inspector

Knowledge & Experience in the following:

Word Excel

Access PowerPoint

Lotus Notes Outlook

Visio Some experience with Adobe

References: attached

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