Customer Service Technical Support

Location:

Posted:

September 21, 2010

Ryan Armand Graham

************@*****.***

**** *. **** *** ****** Co 80204

Objective: To obtain employment to further assist in my college education.

Qualifications:

Microsoft Word Processor

Microsoft Excel

PowerPoint

Customer Service Expertise

Sales Experience

Great comprehension

Education:

1997-2000 Diploma, Montbello High School

2000-2001 University of Washington

Major: Undecided

2005-2010 University of Colorado at Denver

Bachelor Degree

Major: Music Business

Employment History:

12/2004-1/2007

Technical Support Rep, PRC:

My key responsibilities were: answering technical support questions in a call center

environment, assisting customers with order support while providing excellent

customer service.

06/2004-12/2004

Universal Agent, Convergys

My key responsibilities were: answering the phone in a call center, assisting

customers with postal complaints, and making sure that those complaints were

handled respectively and promptly. My other responsibilities were to inform callers

about the pricing of postal items

12/2003-06/2004

Shift Leader, Hollywood Video

M y key responsibilities were; to perform closing duties and supervise other

employees while working, as well as provide customer service needs.

1/2001 - 12/2003

D irectory Assistance Operator, Metro One

My key responsibilities were: answering phone calls and giving directory assistance,

as well as setting up restaurant reservations as well as providing customer service.

References Available Upon Request