Customer Service High School

Amanda McAuliff

**** ******** ****** ******, ***** Las Vegas, NV. 89081

708-***-****(***************@*****.***(

OBJECTIVE

To apply my skills and abilities to create and assist a healthy

workflow environment. As a skilled professional, I am open to learning

from others and sharing ideas to create teamwork which enhances the

ability to develop the best solutions for the client.

EXPERIENCE

01/09-09/10 Good Samaritan Hospital Downers Grove, IL.

Patient Care Assistant

. Assist Registered Nurses with direct and indirect patient care.

. Measure & monitor all routine vital signs, such as blood-pressure,

heart-rate, respirations, oxygen-level, and temperature.

. Assist with frequent vital signs and document the data appropriately.

. Plan & perform general patient care duties which are patient-specific

in nature.

. Maintain the patients living environment.

. Assists patients with bathing, feeding, toileting, ambulating and

repositioning.

. Assist with quality control.

09/07-11/09 Stokes Excavating Aurora, IL.

Office Assistant

. Prepare bid-packages for excavation, sewer and water, and demolition

projects, including scope-letters, and listing of exceptions to the

contract documents, prior to submitting the bid-package to the project

engineers.

. Attend public bid-openings at the municipality or other location of

appropriate entity, and report all public information to the corporate

office.

. Prepare, document, and deliver contract change-orders.

. Order & review all vendor technical submittal packages, prior to

forwarding.

. Input accounts payable and receivable into quick-books computer

system.

. Prepare accounts-payable checks for various vendors.

11/03-04/07 Accredited Home Lenders Las Vegas, NV.

Senior Loan Processor

. Performed pre-underwriting, then processed and packaged residential

mortgage loans in accordance with the lender's requirements and

underwriting guidelines.

. Verified client employment, mortgage history, rental history, and

credit-status.

. Identified mortgage loan application and documentation problems, such

as credit-issues, bankruptcies, and misinformation.

. Highlighted any & all deficiencies and notified appropriate loan

officers.

. Processed title issues, communicated with escrow offices, set up title

& hazard insurance.

. Prepared preliminary HUDs for the escrow officer.

. Communicated with real estate agents to obtain verification & executed

documentation related to the real estate contract, counter-offers, and

any/all contract addendums

. Entered all current/updated data and monitored progress of all loans

in the Empower and AU system, and other mortgage software.

02/01-10/03 Hartford Insurance Aurora, IL.

Customer Service Representative - II

. Received & processed commercial claims, via phone-in & fax/e-mail-in

claims filing processes.

. Documented & entered client information, coded medical injuries.

. Processed workmen's compensation, commercial vehicle, property damage

and general liability reports.

. Organized & performed training for all new employees, regarding all

systems processes and protocols of the position.

09/99-02/01 Coca-Cola Bottling St. Charles, IL.

Checker

. Checked status of delivery drivers & product.

. Printed periodic reports, and verified inventory levels.

. Verified inventory of products on-board fleet prior to delivery.

EDUCATION

08/94-06/98 West Aurora High School Aurora, IL.

. Obtained High School Diploma

10/07-Present Waubonsee Community College Sugar Grove, IL.

. Obtained Certification for Certified Nursing Assistant.

. Pursuing Bachelors Degree in General Studies.

. Intent on Attending UNLV to Complete Bachelors Program.

Contact this candidate