Quality Assurance Customer Service

JOHN VARKEY

Houston, Texas 713-***-**** ( ***********@*****.***

PROFESSIONAL PROFILE

Results-oriented, customer-focused IT Executive with extensive experience

leading people and project teams, implementing and overseeing technology

programs, and administering multi-million dollar budgets.

MANAGEMENT/TECHNICAL COMPETENCIES

( Strategic and Operational ( SAP & Major System

Planning Implementation

( Program and Project Management ( Web, Client/Server and Mainframe

( Process

Improvement/Reengineering ( Data Center Operations

( Global Team Leadership ( Application Design, Development

& Testing

PROFESSIONAL EXPERIENCE

SEAHAWK DRILLING

Houston, TX

Vice President, Information Technology

06/09 - Present

Managed Information Technology for public oil and gas services company with

international operations.

. Led team to separate company IT systems and applications from parent

company in less than three months.

. Implemented multi-region SAP system on-time and on-budget to replace JD

Edwards ERP system.

. Established IT policies, procedures, and controls to ensure SOX

compliance.

. Reduced operational costs 50% while improving service delivery through

process simplification and talent upgrade.

. Leveraged cloud computing technologies to reduce capital costs and

increase agility.

. Provided interim leadership for international business unit and HR

department.

STANFORD FINANCIAL GROUP COMPANY

Houston, TX

Chief Information Officer

10/06 - 06/09

Managed Information Technology for multi-billion dollar global

conglomerate, including financial services, airlines and other businesses.

. Led global team of IT professionals that provided all technology services

and solutions for several companies.

. Managed $50+ million IT budget.

. Directed a global rollout of ERP systems, both SAP and Oracle, with on-

time and on-budget delivery.

. Developed global wealth management platform which served as foundation

for future revenue growth.

. Implemented governance and controls to mitigate IT risks.

. Built business continuity and disaster recovery strategy for global data

center operations.

. Used data-driven analysis to consolidate functions and reduce expenses,

while delivering higher service levels.

. Standardized across several platforms to improve speed to market and

reduce complexity.

. Introduced ITSM concepts to align IT offerings with business needs.

. Increased end-user satisfaction with IT by focusing on relationship

management and service delivery.

. Retained by the SEC-Appointed Receiver to aid in discovery and support

efforts after company closed.

JP MORGAN CHASE

Houston, TX

Vice President - Business & Technology Integration

08/01 - 10/06

Managed Information Technology strategy and delivery for 3,000-person,

multi-site financial services division.

. Managed team of project managers, business analysts, and system

administrators.

. Interfaced with customers to align business and IT priorities and develop

long-term strategy.

. Oversaw the design, development, and delivery of enterprise-wide

projects.

. Managed $35+ million budget for technology products/services.

. Reduced IT budget 10% and IT staff 50% by streamlining processes and

leveraging internal partners.

. Managed system uptime and availability of 80 applications/systems (Web,

client/server, mainframe, and telephony).

. Implemented CRM solutions which increased revenue by 50% and improved

customer service.

. Ensured system uptime and availability of 4,000 PCs and 200 servers

through Service Level Agreements.

. Developed comprehensive, integrated reporting system used to manage the

business.

. Built and managed international technology operations.

. Organized and managed cross-functional governance teams to oversee

strategic projects.

COMPUBANK

Houston, TX

Senior Vice President - Technology, Project Management & Training

06/00 - 05/01

Managed projects for a high-transaction Internet-only bank and delivered

new products during high-growth period.

. Managed team of project managers, business analysts, and quality

analysts.

. Implemented CRM application that integrated with core banking

applications.

. Led all system conversion projects to integrate systems with those of

company's buyer within three months.

. Enhanced product development lifecycle through the use of Six Sigma and

Capability Maturity Model.

. Managed application development projects, leveraging technologies such as

VB, C++, Java, and XML.

. Reduced delivery time of private-label banking solutions for client by

50% through process standardization.

. Reduced Quality Assurance defect rate to <1% through tighter controls and

configuration management.

. Developed on-line and off-line classes to train company employees on new

offerings and processes.

. Position eliminated after company was sold to a competitor.

INTERNET SPORTSTATIONS

Dallas, TX

Director of Technology

10/99 - 05/00

Worked with founder to start Internet-based media company and quickly

establish operations.

. Managed team of programmers, business analysts, and quality analysts.

. Assisted in the development of business plan and pro formas to obtain

initial company funding.

. Built a series of on-line newspapers with content management and end-to-

end workflow tools.

. Selected technologies (XML, Java, and Perl) and data center services to

launch websites within three months.

. Designed and implemented the company's internal PC, server, and LAN/WAN

systems.

. Position eliminated after company was dissolved due to insufficient

operating capital.

ADP - DEALER SOLUTIONS

Houston, TX

Director of Information Technology

10/95 - 10/99

Worked with founders to start software company that developed an ERP

solution for the automotive industry.

. Managed team of project managers, system administrators, programmers,

database administrators, quality analysts, and consultants, from start-up

to growth stage.

. Led database development (1,000 + objects) efforts for a new automotive

industry ERP solution.

. Built and led company contact center for 24x7 customer support.

. Designed and delivered both shrink-wrap and hosted solutions for customer

use.

. Launched technology consulting team to deliver millions in revenue.

. Initiated and provided strategy for web development teams.

. Integrated company systems into those of company's buyer.

. Designed, implemented, and supported the company's internal technologies.

. Implemented automated system testing to enhance quality assurance team

efficiency and effectiveness.

. Designed and managed nationwide WAN, supporting real-time transactions

from multiple customers.

ANDERSEN CONSULTING

Dallas, TX

Consultant

06/94 - 10/95

Implemented and managed various technology solutions for several clients.

. Designed, implemented, and administered a CRM system used to

document/troubleshoot information systems issues and questions for

several large clients.

. Planned budget and staffing requirements for database/application

development team.

. Installed and managed multiple instances of Sybase SQL Server databases.

. Assisted in the development of Service Level Agreements.

ENRON CORPORATION

Houston, TX

Project Engineer

01/91 - 08/93

Supervised multi-million dollar process improvement projects for gas

processing facilities.

. Worked alternate semesters, while pursuing my education.

. Supervised gas processing plant projects totaling $5 million dollars.

. Developed and monitored project budgets and schedules, ensuring

compliance to project targets.

. Defined the scope of work, evaluated bids, coordinated contractor

selection, and managed construction.

EDUCATION

Rice University, Jones Graduate School of Management

Houston, TX

Master of Business Administration (Executive)

Jones Scholar Award

Texas A&M University

College Station, TX

Bachelor of Science in Mechanical Engineering

Lambda Sigma Honor Society

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