Customer Service Sales

Shayna L. Hickson

* *** ****. #*** ********, NJ *8873 678-***-****

*************@*******.***

Qualifications Summary

Young professional experienced in a fast paced working environment requiring strong organizational and interpersonal

skills. Easily interacts with executives, suppliers, customers, clients and staff. Detailed oriented and resourceful while

completing projects; able to multi-task effectively in various work environments.

Technical Skills

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Trained in Kronos (TAS), payroll application

Knowledgeable in PeopleSoft HRMS, PeopleSoft SA

R25; scheduling events and management of space resources

Education

Howard University, Washington, DC

Bachelor of Business Administration; Marketing, May 2005

Professional Experience

Oxford College of Emory University Oxford, GA

Facilities Coordinator 04/06 – 05/09

• Supervised the athletic facility front desk operations, training efforts, and maintenance of athletic

equipment at Oxford College. Hired and trained over sixty student employees.

• Educated Oxford management and staff on proper athletic department policies and procedures.

• Managed inventory control, shift coverage, and general facility maintenance .

• Worked as a liaison for the department; collaborated on events with Residence Life and Admissions.

Front Desk Assistant 09/05 - 12/05

• Answered calls on a multi-line phone along with distributing mail and packages throughout campus.

• Performed administrative support for the Director of Student Activities; such as data entry and

appointment setting for the student center and campus wide student activities.

Gap Inc. Bethesda, MD

Sales Associate 10/04 – 10/05

• Nominated by management as customer service employee of the month; February, 2005.

• Certified in all departments (“Door to Floor”), with a focus on women’s apparel and a fitting room

specialist.

Shayna L. Hickson

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Nordstrom, Inc. Arlington, VA

Commission Sales Associate 10/03 - 05/04

• Helped increased sales in the Individualist department for the months of February and March by 89.6%.

• Built and maintained a personal clientele by having a vast knowledge of merchandise and of clients’

needs.

• Handled floor sets, visuals, alterations and packaging for customers.

National Peace Foundation, Russian Leadership Program Washington, DC

Intern 06/02 - 06/03

• Created and implemented a new program budget system to manage a $500,000 grant through the Library

of Congress.

• Allocated grant funds to hosting cities and towns for the Russian Leadership Program .

• Computed expenses from all host cities and towns and submitted results to the Library of Congress for

evaluation.

• Helped to develop an educational program for Russian educators in the city of Washington, DC.

Providence Summerbridge, educational program for inner city youth Providence, RI

Office Manager Summer 1999-2000

• Supervised an office of seven employees and volunteers to accomplish daily tasks and projects.

• Wrote and distributed a weekly newsletter to parents which increased exposure and interest in the

program.

• Planned and directed a Career Day; placing students within businesses, giving them exposure to diverse

careers within the state of Rhode Island.

• Arranged parent conferences. Acted as an intermediary between parents, teachers and directors.

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