Customer Service Administrative Assistant

Hellen Veramendi

***** ** ***** *******, *****, FL 33196

786-***-**** **********@*****.***

Objective: To secure a position with growth potential that offers

challenging opportunities where I may utilize my organizational and

leadership skills and be part of a professional and stabilized

organization.

Career Summary:

Diversified Construction & Restoration- (temp assignment) Miami,

FL 12/09 -04/10

Administrative Assistant /Estimator Assistant

. Perform secretarial and administrative duties for the president.

. Responsible to learn and execute procedures to make purchase orders

for specified projects.

. Assisted in completing proposals and bids placed for prospect

projects

. Schedule appointments, establish rapport with clientele in order to

obtain client data for proposals and projects, intake and typing of

various dictations, and pulling reports for administrative reviews

. Processing of incoming and outgoing mail

. Assist managers with the scheduling of meetings and audits

Quadel Consulting - (temp assignment) Miami, FL

02/09 - 08/09

Administrative Assistant

. Maintained confidential files and reports

. General legal secretarial duties including filing and answering phones

. Purged files accurately in order to assist Housing Specialists with

any future tenant recertification

. Pulled up daily reports of purged files for team leaders

. Documented missing family composition, citizenship status, income,

age, identity, assets and other information as required

. Performed timely and accurate data entry

. Bar-coded files for easy access

. Provide courteous, efficient, and accurate customer service

Puig +Associates Architect & Planners Inc. - Miami, FL 08/04 -

10/08

Executive Administrative Assistant

. Performed executive and administrative duties which include but are

not limited to composing memos, transcribing notes, and creating

various presentations for numerous developers

. Collections and follow ups of past due projects

. Assisted President with the scheduling of meetings

. Oversee ledger accounts, financial statements, and pull reports for

administrative reviews

. Supervise office personnel and implement procedures and policies for

workload management

. Prepared and logged invoices

. Materials management

Precision Response Corporation- Miami. FL 11/03-

07-04

Customer Service Representative

. Utilized customer service skills to identify customer needs and

provided resolution to problems and inquiries.

. Acquired data and entered clearly and accurately into system used.

. Used skills to diffuse irate customers and also appropriately satisfy

and retain customer.

. Responsible for escalating calls appropriately.

Jessica McClintock Boutique- Miami, FL 12/02- 10/03

Sales Associate

. Established new prospect customers and interacted with existing

customers to increase sales.

. Achieve monthly goals for the company.

. Received and sent shipments to corresponding locations.

. Organized and maintained working area pleasant to for all customers.

Education

Miami Dade College, Miami, FL (present)

Associates in

Science Degree

Skills

. Excellent customer service skills

. Licensed Notary

. Can work independently and take responsibility in delivering on

commitments

. Bilingual - English and Spanish

. Capable of typing 50 wpm

. Proficient in WordPerfect, Microsoft Word, Excel, Master Builders, and

Quick Books Pro2008

. Organizational and Leadership skills

. Multi-task several complex assignments

References Available Upon Request

Contact this candidate