Customer Service High School

Location:

Posted:

September 21, 2010

AMANDA N. THOMPSON

**** ******* ***** • Apartment 103 • Abilene, TX 79607

E-mail: abkvog@r.postjobfree.com

EXPERIENCE SUMMARY: 3 Years working air traffic control in USAF. 1 And a half year experience

supervising and training. 3 Combined years customer service. 4 Years child care

Employment History

Air Traffic Control Specialist, USAF, Dyess Air Force Base, TX (May 2007 - August 2010)

• Administered safe and efficient control services to ensure orderly and expeditious movement of

aircraft at a facility with 34,000 annual operations

• Provided upgrade and on the job training to apprentice controllers

Front Office Clerk, Navy Gateway Inns and Suites, Portsmouth, NH (Oct 2006 - May 2007)

• Greeted, registered, and assigned guests to rooms

• Answered inquiries pertaining to hotel services; registration of guests; and entertainment

• Routinely balanced cash register; and received cash, check, and credit card payments

Client Service Professional, H&R Block, Portland, ME (January 2006 - April 2006)

• Welcomed clients, identified and addressed the client’s needs - provided pleasant atmosphere

• Scheduled and confirmed appointments, check in clients, effectively managed client flow

• Provided clients with completed tax returns and checks

EDUCATION

Major: Airway Science

Community College of the Air Force, 2010

Decatur, Georgia (53 Semester Hours)

Major: Liberal Arts

York County Community College 2005

Wells, Maine (15 Semester Hours)

High School Diploma

Massabesic High School 2004

Waterboro, Maine

Community Involvement

• Big Brothers Big Sisters Of Abilene; mentored thirteen year old female for fourteen months

• Volunteered and participated in many fund raising activities for local community events to

include: The Dyess We Care Team, The Salvation Army, Kiwanis Club, and The American

Cancer Society