Manager Quality Assurance

EDUCATION **** Collin County Community College Continuing Education

Completed five-course program-received Web Developer

Certificate

**** - **** ****. ** ******** Law School Norman,

OK

(Withdrew before completing Juris Doctor

degree program)

1969 -1973 Oklahoma Baptist University

Shawnee, OK

Bachelor of Music Education/Voice

TRAINING COURSES

October 2000 Outpost Enterprises

Irving, TX

. InterWise Instructor

June 2000 Outpost Enterprises

Irving, TX

. InterWise Basics

August 1999 Digital Training & Designs, Inc. Dallas,

TX

. Introduction to Adobe PageMaker 6.5

October 1996 Keye Productivity Center

Dallas, TX

American Management Assn.

Leawood, KS

. How To Be A Better Technical Writer

GENERAL SKILLS

SOFTWARE BEGINNE INTERMEDIAT ADVANCED

R E

Adobe FrameMaker X

Macromedia Dreamweaver X

8

Microsoft Access X

Microsoft Excel X

Microsoft FrontPage X

Microsoft Outlook X

Microsoft PowerPoint X

Microsoft Word X

Paint Shop Pro X

Typing - 65 wpm

PROFESSIONAL EXPERIENCE

2004-2010 Countrywide Home Loans/Bank of America Plano,

TX

Technical Editor/Instructional Designer

. Provide editorial reviews of training materials

. Present writing seminars to technical writers and

instructional designers

2003-2004 Barnes and Noble Booksellers Frisco,

TX

Bookseller

Stronghold Community Development Corp. Dallas,

TX

(SCDC)

Technical Writer

SCDC is a nonprofit corporation formed to support inner-

city ministries to the East Dallas community. Assignment

was a contract position to develop a business plan to

support SCDC's request for funding - both from lending

institutions and from donors - for the renovation of a

facility to house many of its ministries.

April 9 - presented a partial draft, based on information

provided to-date, to the Board of Directors. Received e-

mail stating that the Board was "extremely pleased" with

the draft. August 30 - presented complete first draft,

based on all information provided to-date, and identified

additional information required.

PROFESSIONAL EXPERIENCE

(Continued)

1999 - 2001 Outpost Enterprises Irving,

TX

(Irving office closed in March 2002; company has

transitioned to Watters

Engineering; corporate headquarters located at 12345 Jones

Road; Houston, TX 77070; phone 281-***-****, ext. 6727;

website www.watters-engineering.com)

Technical Writer/Editor

. Provided documentation of technical material for

clients

- Computer software user's manuals

- Online training

- Company newsletters

. Provided general editing, organizing, formatting, and

rewriting of documents for submittal to clients

. Consulted with clients to determine client needs and

specifications

Project History

. AppWired

- Developed online help facility for website users

. Cablevision

- Wrote style guide for project; edited training

materials

. DDS

- Wrote and edited SAP Computer-Based Training

exercises

. Dell

- Edited video scripts

. Outpost Enterprises

- Developed online editing website

. PSINet Consulting Solutions

- Edited Sales Training scripts that were used to

train salesmen in Solution Selling methods

. Siemens

- Converted telephone user manual, by using

FrameMaker conditional script facility, to allow

for four distinct versions, including two

languages and two different telephone sets

. Tekelec

- Edited training materials

1990 - 1999 Tetra Tech Environmental Mgmt.

Dallas, TX Technical Editor

. Provided general proofreading, document organization

and formatting, and rewriting of documents for

submittal to government and private-sector clients

- Computer software user's manuals

- Training materials for seminars

- Promotional brochures

- Project proposals, for bidding purposes

- Project work plans, cost estimates, and reports

- Project reports

PROFESSIONAL EXPERIENCE

(Continued)

1990 - 1999 Tetra Tech Environmental Mgmt.

Dallas, TX (Continued)

. Consulted with authors as they wrote documents

. Consulted with staff members to improve their writing

skills

. Prepared and conducted writing seminars for staff

1990-1991: Revised company Style Guide

From 1996 to 1998, served as Editorial Coordinator for

the company (in addition to performing my regular

editing duties)

. Consulted regularly with other editors, by telephone,

regarding quality assurance and quality control

(QA/QC) issues

. Organized and conducted conference calls with

editors, and other interested parties, to discuss

QA/QC issues

. Consulted regularly with company QA manager regarding

QA/QC issues

. Routinely advised all offices of availability of

specific editors

1987 - 1990 Home

Received "downsizing buyout" package offered to Mountain

Bell management. Took time off to take care of children and

write.

1978 - 1987 Mountain Bell Telephone Co.

Denver, CO

1984 - 1987

Assistant Staff Manager

. Wrote office practice manuals for Accounting

department

. Consulted with Accounting Offices concerning office

practices

. Consulted with programmers to implement new billing

initiatives

. Instructed Accounting offices concerning new

initiatives and procedures

1981 - 1984

Assistant Staff SupervIsor

. Supervised a staff of 10 Accounting employees

1978 -1981

Service Order Analyst

. Corrected telephone service orders for entry into

billing system

REFERENCES

Ms. Edna Doyle

Bank of America

4268 Francis Scott Key Hwy.

Taneytown, MD 21787

Phone 410-***-****; E-mail ****.*.*****@*************.***

Ms. Debbie Culpepper

Bank of America

6400 Legacy Drive

Plano, TX 75024

Phone 972-***-****; E-mail

*******.*********@*************.***

Ms. Julie Manos

Bank of America

6400 Legacy Drive

Plano, TX 75024

Phone 972-***-****; E-mail *****.*****@*************.***

Contact this candidate