Customer Service Project

Tyrone L. Perry

***** ***** ******* *** # ****

Houston, Texas 77090

Experience

Flour Daniels (TRS Staffing) - 2008 to 2009

Senior Project Data Document Management (PDDM)

Issue Mechanical / Engineer drawings and documents to Fluor Engineers as a

new revision and submit comment back to supplier.

Interact with Suppliers and Clients for comments and resubmitted

Download documents and drawings for Fluor's to review in Project On Line

and ProArc - online service.

Upload document and drawings for Clients to review in Citadon - online

service

ExxonMobil (Manpower Staffing Services) - 2006 to 2008

Document Control Tech

Review vendor documentation from Supplier and Sub-Contractors for turnover

documentation.

Organize engineering drawings both electronic and hard copy files for

Operation.

Weekly meetings with manager to make sure that all documentation is being

receive and sent to project for final turnover according the project

specifications.

Scan documents and file drawings for project turnover review and retrieval

archive.

Upload and Download documentation for availability to review using

ProjectOnLine

Convergys - 2003 - 2005

Customer Service & Problem Rep II

Interface with customers via inbound or outbound calls or the Internet for

the purpose of resolving routine problems with products or services.

Greet customers in a courteous, friendly and professional manner, using

procedures.

Perform light band activity work at a computer/telephone station in an

office environment.

Troubleshoot an average of 15 to 25 calls from SBC internet subscribers.

Assist a customer with installing his/her SBC modem/router software or

hardware by phone.

Configure a network connection with the knowledge of any Windows version

and PC to Apple OS.

Hewlett Packard (Compaq Computers Corp) - 1994 - 2003

Lead Tech Coordinator

Lead a team of technicians in the de-configuration of several systems in

the re-marketing and re-manufacturing organization.

Contact for managers to resolve production issues resulting in

modifications that utilized materials more freely and carried greater

value.

Determined ground carrier to use in all company returned products to ensure

the proper credit was given to customers within the time from promised.

Assisted in a daily collection of production schedules for the de-

configuration area with a turn around time of 3 - 4 days of completion;

normal time allotted was five days.

Initiated and implemented new procedures to increase team's work

performance achieve greater efficiency and the ability to complete a

project according to specifications.

Certification

A+ Certification

MOS Certification Word & Excel

Software

Adobe Acrobat, Frontpage, 2003 Word, 2003 Excel, 2003 Access, Windows XP,

Windows, NT 3.51/4.0, Workstation/Server, MS Outlook/Express, Type 45 WPM

Education

Lone Star College - Study: Oracle 10g SQL and Oracle 10g Database

Administrator I

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