Customer Service Manager

Jyjieta Jones

**** ******* ****. *** *-*

Bayonne, NJ 07002

347-***-****

*******@***.***

Objective

To find an exciting and challenging career opportunity in office administration that will utilize my skills,

knowledge, education and experience.

Education

2009 Edison Job Corps Academy Edison, NJ

High School Diploma

Certified Customer Service Representative

Certified Microsoft Office Specialist 2003 (Word, Outlook & PowerPoint)

Experience

2009-Present Edison Job Corps Academy Edison, NJ

Office Administration

Prepare business documents using Microsoft applications such as Outlook and Microsoft

Provide clerical support to career technical training Manager.

Read/analyze incoming documents, submissions and reports to determine distribution.

Order supplies and maintained confidential records.

Assist Instructors with distributing assignments to students.

2006-2009 McDonalds Staten Island, NY

Shift Manager

Supervised all Customer Service activities.

Operated the cash register, check and credit/debit card scanners.

Developed Excel based employee working schedules.

Trained new employees and monitored work performance.

Maintained the restaurant’s Inventory Levels.

Performed daily cash receipt reconciliations.

2006-2009 Allstate Insurance Company Staten Island, NY

Intern/Administrative Assistant

Answered phones and transferred calls as needed.

Assisted department staff in filing, copying and faxing documents..

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