Customer Service Medical
Resume:
H eather A. Motts, CPC-A
El Paso, TX 79925
*******.*******@*****.***
Objective
To obtain a position where I can utilize my t raining in the Health Information Technology
f ield where I can further enhance my expertise
Skills
Knowledge of M icrosoft Office 2007, 10 Key calculator, Hands on t raining with Medical
M anager, 3M Coder, and Electronic Health Records, Extensive knowledge of the ICD-9-CM,
H CPCS, and CPT, Familiar with Physician’s Desk Reference, and the Merck Manual, Can
f ill out a CMS 1500 and UB-04 in i ts entirety, also familiar with dental coding, excellent in
customer service.
Employment H istory
Externship
June 2010 – July 2010 Heart and Vascular Partners, El Paso, TX
• Handling claims for patients being seen by the practice’s three different doctors
• Collecting patient information needed to properly bill their accounts
• Verifying insurance eligibili ty via phone and internet
• Basic coding for office/hospital visits and procedures according to insurance
guidelines
• Posting payments to patient accounts
• Submit ting clean claims to insurance companies for approval and payment
• Resubmit ting claims that have been denied or that are in the appeal process
Clerical Worker
May 2010 – Present El Paso M H MR, El Paso, TX
• Electronic scanning of medical documents
• Organize invoices for Accounts Payable
• Dispose of documents under H IPAA regulations
Server
September 2007 – May 2010 Famous Dave’s BBQ, El Paso, TX
• Providing excellent customer service
• Being a team player with other employees
• Ability to mult itask
• Kept t rack of large amounts of money
• Became very familiar with a point of sale system
Receptionist
January 2007 – September 2007 Detailz Salon, El Paso, TX
• Booked and confirmed appointments for a large clientele
• Worked with numerous stylists and nail technicians to ensure their needs were met
• Provided great customer service to clients as they walked in the door
• Took inventory of retail products
• Cashed out clients for services rendered and any purchased retail products
Liaison
November 2005 – August 2006 Financial Corporation of America, El Paso, TX
• Worked closely with patient charts
• Collected medical data needed to properly collect on past due patient accounts
• Filed medical records
• Knowledge of medical software
Education
September 2009 – July 2010 Western Technical College El Paso, TX
• Certificate of Completion in Health Information Technology
• Directors Honor Roll
• Honor Student award
August 2003 – May 2006 Eastwood H igh School, El Paso, TX
• Diploma
Certifications
American Academy of Professional Coders (AAPC) - Certified Professional Coder-
A pprentice
National Healthcareer Association (NHA) - Certified Billing and Coding Specialist
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