Technical Writer Years Experience

Lynne F. Allen 323-***-****

abkvhb@r.postjobfree.com

Technical Writer / Editor Burbank, CA 91507

PROFESSIONAL SUMMARY

. Over 10 years experience as technical writer and editor.

. Documented enterprise systems architecture for a developer audience.

. Created content for intranet pages and Help files.

. Wrote feature articles for technical news journals and a national

publication.

. Edited procedures, policies and product descriptions.

. Multimedia experience includes writing scripts and conducting on-camera

interviews for intranet-based, in-house video productions.

. Capable with FrameMaker, HTML, Dreamweaver, Visio, MS Office, PC and Mac.

EXPERIENCE

Independent Contractor, Burbank, CA Jan 2005 to Present

Technical Writer, Author, Ghostwriter

. Wrote content for Web development. Subjects included Cisco networking

technologies training, and FrameMaker tutorials.

. Wrote and repurposed resume packages in Word, ASCII & HTML.

. Editor / Compiler for biographical collections of memoirs, letters and

illustrations.

Charles Schwab & Co, San Francisco Mar 1999 to Dec. 2004

Technical Writer, Editor, Producer

Schwab Technology Strategy and Oversight (1999 - 2001)

Enterprise Architecture and Planning, R& D (2001 - 2005)

Technical Writer

. Responsibilities as member of system development team included

documentation of new enterprise IT architecture. Documents provided

overall definition, software and hardware specifications for the

architectural framework of communication networks, and mainframe systems

architecture, including data and applications.

. Established and maintained a document management process for multiple

research and development project teams focused on emerging technologies.

. Created a consistent set of technical documentation published in hard

copy and electronic versions.

. Managed documentation for systems engineers, business analysts and

managers for NT, Voice, UNIX and Desktop Systems operations and problem

resolution.

Editor

. Lead Editor for two intranet based newsletters: Tech.SHOT, the online

news journal published by Advanced Technologies Group; and TAO Focus,

published by the Technology Architecture and Governance department.

Technology Communications Producer

. Conduct on-camera interviews.

. Member of the multimedia production services team responsible for

presentation of technical material to in-house audiences.

Cisco Systems; Santa Clara, CA 1999

Senior Technical Writer - Marketing Department

. Developed new and verified existing product descriptions for the Cisco

Product Catalog.

. Interacted with engineers, product developers, program managers and

marketing managers to write and edit comprehensive product descriptions

in a deadline driven environment.

. Influenced publication of consistent, technically accurate catalog

content, submitted from diverse sources throughout engineering, product

development and marketing departments.

Ziff Publications - Information Access Company 1987 to 1997

Technical Writer/Editor - Computer Database Team

. Wrote and compiled a Help file for a relational database available on CD-

ROM and online information services.

. Documented proprietary in-house systems interface procedures for audience

of technical writers, editors and managers.

. Edited and wrote content for online relational database.

Ford Aerospace & Communications Corp 1986 to 1987

Managing Editor/Contributing Writer - Data Systems Division

. Redesigned a technical news journal published for management, programmers

and CAD/CAM engineers.

. Responsibilities included all areas of news journal production, including

editing, writing, article selection, article solicitation, photo

assignments, layout, printing and international distribution.

EDUCATION

BA in Sociology: San Francisco State University; San Francisco, CA.

Certificates: Web page design; NetWare Certified Network Administrator.

Multimedia: San Francisco State University Extension.

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