Customer Service Sales

JOELLE R. JOLLY

**** ****** ***.

Simi Valley, CA 93063

******.*****@*****.***

Cell 661-***-**** Home (805)

***-****

Profile A highly successful and verifiable track record in

Customer Service, Collections and Sales support

Experience Default Specialist/Collector I, Aerotek Staffing

Agency on behalf of:

Bank of America, West Hills, CA

07/09-10/09

Washington Mutual, Chatsworth, CA

02/09-06/09

Collection of delinquent accounts, customer contact and

assistance with payment scheduling and on foreclosure

process. Mitigate losses for delinquent accounts by

allowing homeowners to stay in primary or secondary

residences and educate on the process of The Presidents

Homeowner's and Affordability Act and Stimulus Package.

For those who qualify, start modification process, while

assisting with other options for those who do not. Set

up partial reinstatements and full reinstatements from

borrowers in full foreclosure status and explained the

process of trying to Short Sale the home.

Reservations Agent, Princess Cruises, Valencia, CA

03/07-1/09

Assist travel agents and direct passengers with the

sales and support of booking cruises, land packages and

other traveling services as well as taking payments.

Ensure passengers have proper travel documents required

for travel. Quickly and accurately calculated costs and

savings benefits for customers and commission for travel

agents.

Temp Agencies, Volt; Appleone; Select Personnel

10/05 - 03/07

Various customer service and clerical duties, use of all

office machinery, telephone etiquette and strong

organizational and people skills. Additionally looking

for full-time work.

Loan Officer, H&R Block Mortgage 01/05 - 10/05

Company, Valencia, CA

Complete loan applications, client information

verification, analyze credit reports, work up loan

proposals and sell to potential clients, submit loans

for processing and continued follow-ups and status

updates with clients.

Able to handle challenges, with proven history of

increased productivity. July 2005 top sales rep at

$1.4M.

+ continuous full-time student

Collection Counselor II, Countrywide 05/02 - 06/04

Financial Corporation, Lancaster, CA.

Collection of delinquent accounts, customer contact and

assistance with payment scheduling, advise when

foreclosure process may begin, probed for reason behind

and would update financials to help keep current..

Assisted in new-hire training and coordination for floor

duties.

Acted as a role model and mentor for new trainees

engaged in on-the-job training.

+ continuous full-time student

Cashier/ Ride Operator, Six Flags Magic 06/00 - 01/02

Mountain, Valencia, CA.

Customer service and safety, cash handling and till

management, ride operation, supervisory role in absence

of higher management.

Senior certified Site Controller.

Able to lead others in high-demand situations.

Computer MS Office, AS400, Type 60+wpm, 10 key by touch, 5+

Skills years in call center environment

Education Associates Degree. Antelope Valley 2003

College, Lancaster CA

Letters Arts and Sciences

GPA: 3.75 of 4.0.

References Mrs. Jennifer Vergara, 818-***-****

Closing Verification Specialist, Prospect Mortgage

Ms. Kathy Regalado, 805-***-****

Currently disabled, worked for in past

Mrs. Cheryl Conkey, 805-***-****

Respiratory Physical Therapist, Simi Valley Hospital

Contact this candidate