Customer Service High School
Resume:
Irene Warner
Apartment 171
Escondido, California 92027
EDUCATION AND TRAINING:
Bachelor of Arts (Liberal Studies), California State University, San
Marcos, CA, 1998
Associate in Arts and Sciences (Library Technology), Palomar College,
San Marcos, CA, 1994
Library Technology Certificate, Palomar College, San Marcos, CA, 1994
Word Processing Certificate, R.O.P., Escondido, CA, 1987
Excel Certificate, R.O.P, Palomar College, San Marcos
SKILLS AND QUALIFICATIONS:
Knowledge of standard office procedures - through both training and
experience
Skilled in Corel Office including WordPerfect - Adept at MS Office 97
Types 45 words per minute
Proven track record of attentive customer service
Accomplished at inventory and Marc cataloging
Versed at bibliography preparation
Experienced at circulation desk coverage
Superior communication skills - both written and verbal
Multi-tasking and prioritization ability - detail oriented
Operates standard audio-visual equipment
WORK EXPERIENCE:
Technology Intern, Escondido Union High School District, 2003-2004
Service PCs and laptops. Install and configure, printers, fax
machines, software, and other hardware components as needed. Set up
in-service education networks. Inventory computer equipment and
maintain detailed records of same. Troubleshoot and correct network
connectivity issues.
Circulation Paige- Oceanside Public Library, Oceanside, CA 2000
Check in books and media, sort books for reshelving, shelve
mysteries, westerns, large print, and
new books. Distribute mail. Assess/forgive fines. Sirsi library
administration software.
School Library Assistant - Glenview Elementary School, Escondido, CA,
1997
Assembled audiovisual carts and book displays. Cataloged book sets and
curriculum materials in MARC format. Checked materials in and out
using Follett. Read to students K-6.
Library Aide - Putnam Memorial Library, Palomar College, San Marcos,
CA, 1993
Instructed patrons in the use of audio visual equipment including
filmstrip and slide viewers, CD ROM players, cassette tape recorders,
video cassette recorders and players, microfilm readers/printers and
microscopes. Additionally assisted in the use of national newspaper
index, and INFOTRAC. Other duties included circulation tasks,
issuance of overdue notices and assisting patrons with locating
information.
Library Intern - Sharp Memorial Hospital, San Diego, CA, 1993
Verified book citations using appropriate reference materials.
Ordered books using DATATRAC Acquisitions Module and the MORE On-Line
book ordering system (MAJORS). Generated purchase orders and back
order letters, processed and received books and maintained the back
book list. Additional responsibilities were DOCLINE billing, weeding
of journal collection and the receipt of bound journals from bindery.
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