Customer Service Manager
Resume:
Sara Akeley
objective
To gain an entry-level position and move forward
into a rewarding and exciting career.
EDUCATION
Fayetteville State University, Fayetteville, NC
Graduated Summa Cum Laude, May 2010
B.A., English Language & Literature, Visual Arts
minor
HONORS
Top 10 in graduating class
Chancellor's List (2006-2010)
Academic Excellence in English (2010)
Phi Eta Sigma, Freshman Honor Society
Sigma Tau Delta, English Honor Society
Editor for inaugural FSU publication, Glint
Literary Journal
WORK EXPERIENCE
Family Dollar Stores
Assisstant Manager
Jun 2009-Present
Full operations of 1.5+ million retail store
Responsible for customer service, POS,
merchandising, daily operations
Assissting in staff development
Movie Gallery
Store Manager
Aug 2008-May 2009
Full operations of $120,000 retail store
Responsible for customer service, sales, POS,
merchandising, daily operations, payroll, budgets
Responsible for staff hiring/retention/development
Shift Leader
May 2006-May 2007
Customer service, sales, POS, merchandising, daily
operations, shift supervision
Lowe's Home Centers
Admin
Sept 2007-Jun 2008
All cash handling of 30+million retail store
Responsible for daily deposits, cash tills, cash
audits, change orders
Filing all daily paperwork
Customer Service Associate
Oct 2004-May 2006
Customer service, POS, handling customer
complaints, credit card applications, payments,
filing paperwork
RELATED SKILLS
Proficient in PC & Mac operations systems
Detail-oriented, self-motivated, highly organized
with strong written and verbal communication skills
Ability to efficiently multi-task individually or
in a team environment
REFERENCES
Furnished upon request
A
4100 Snap Turtle Dr.
Cary, NC 27519
*******@*********.***
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