Customer Service Manager
Resume:
Willona Booker
**** *. **** **. *** * Cicero, IL 60804 *************@*****.*** 773-***-****
Qualifications Friendly, customer oriented individual with over six years of managerial experience and ten
plus years of customer service experience. Communicate effectively to personal to maintain
daily operations.
Education The Illinois Institute of Art Chicago
Graduation: September 2008
Bachelor of Arts in Marketing & Management
Computer
Skills Microsoft Word, Excel, PowerPoint, Outlook, Adobe InDesign, Adobe Photoshop
Professional
Experience 08/2010 – Present Admissions Advisor AIU Online CEC Hoffman Estates, IL
Conducts interviews and evaluates each prospective student based on his/her needs, desires,
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interests, qualifications, motivations, and commitments
Completes and maintain all required paperwork in an accurate and timely manner
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Works with other departments to ensure student satisfaction
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Upholds all AIU policies, procedures, integrity, and ethical standards
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Assists prospective students in completing the admissions process
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11/2008 – 07/2010 Loss Mitigation Specialist HSBC Elmhurst, IL
• Notify customer of past due account status and negotiate appropriate resolutions
• Assist customers with exit strategies
• Learn collection processes and strategies
• Verify and update customer account information in computer system
8/2005 – 11/2008 Customer Account Executive Comcast Woodridge, IL
Provided inbound telephone support via proprietary computer system
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Communicated with customers daily regarding billing inquires and service issues
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Provided customers with product information about services available in their area
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Acted as team lead and assisted with training as needed
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9/1999 1/2005 Assistant Manager Parade of Shoes Chicago, IL
Assisted SM with managing daily store operations and other store locations
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Reported weekly sales to District Manager
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Prepared weekly schedule and assisted with training and development of staff
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Assisted with inventory audits on a quarterly basis
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Processed shipments of new inventory and monitored shrinkage
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Presented new merchandise to customers and initiated sales of multiple products
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