Customer Service Project Management
Resume:
S hiloh F rauen
Portland, OR ***14
abkve1@r.postjobfree.com
Education
B achelors of Science in Fashion Me rchandising
* ******* *****ngton University
3 GPA: 3.6/4.0
D ouglas Honors College Student 2006-
2010
Completed an Undergraduate thesis with a focus on the progression of historic fashion in
relation to class restriction in Medieval and Renaissance England.
R elevant Coursework
1
2 6 Retail Management
Fashion Trend Analysis
3 7 Program Promotions and
Socio-Cultural Aspects of Apparel
Advertising
4 Consumer Textiles
5 Principles of Selling
Experience
M a rketing Administrative I n te rn J une – Sept.
2010
SavvyGals Coaching and Consulting Portland, OR
• First point of contact for the business
• Wrote and scheduled delivery of marketing e-mails for prospective customers
• Managed a web-based customer database
• Updated social networking sites daily (Twit ter, Facebook, LinkedIn)
• Developed a membership website using Wordpress
Service-Lea rning Fellow J an. 2009 –
J une 2010
CWU Civic Engagement Center Ellensburg, WA
• In charge of planning activities, recruiting and registering volunteers, and setting up
events
• In contact with community partners, faculty, and alumni to create and maintain
working relationships
• Mobilized 200 peers in an area wide watershed clean-up
• Organized the work of 5 co-workers for Environmental Awareness Week
• Presented staff t rainings on goals, objectives, and tasks to 25 co-workers
• Created and edited web-based project management sites for new projects within the
office
Customer Service Associate/Cashier J uly-
December 2007
TJ Maxx L incoln, NE
• Answered all customer and caller questions on a daily basis
• Assisted customers with purchases, returns, and t ransfers
• Set up and organize the f loor at opening and closing
Activities
C WU Omicron Delta Kappa 2009-2010
• Inducted into the National Leadership Honors Society in October 2009
CWU Students in Service AmeriCorps Scholar 2008-2009
• Completed 300 hours of community service to the local community in 10 months
• Student coordinator of over 30 new Students in Service members from 2009-2010
CWU Student Fashion Society 2008-2010
• Developed a line of eco-friendly fashions for a campus show in Spring 2009
• Producing and designing for an eco-fashion show for Spring 2010
• Attended a guided tour of the Los Angeles fashion district to learn about industry
t rends
Douglas Honors College 2006-2010
• Presented twice at SOURCE (Symposium of Undergraduate Research and Creative
E xpression)
• Presented an Undergraduate thesis at Western Regional Honors Conference in April
2010
P rofessional Skills
• Excellent leadership and problem solving skills, self-starter, personable, detail-
oriented, professional demeanor, experience in customer service (in person and via
p hone), event planning and working in diverse teams
Computer Skills
• Microsoft: Access, Excel, PowerPoint, Publisher, Word
• Google: Gmail, Docs, Calendar, Wave, Earth
• Adobe: Photoshop, I l lustrator, Dreamweaver, Fireworks
• Other: WordPress, InfusionSoft
• Can type 80 WPM, and 10-key proficient
References
Lorinda Anderson
D irector of Civic Engagement
C ivic Engagement Center Kim Jellison
509-***-**** Supervisor
abkve1@r.postjobfree.com C ivic Engagement Center
abkve1@r.postjobfree.com
Deanna Maio
Owner
SavvyGals Coaching and Consulting L aila Abdalla
503-***-**** P rofessor/Thesis Advisor
abkve1@r.postjobfree.com E nglish Department
abkve1@r.postjobfree.com
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