Customer Service Manager
Resume:
Shalanda Hunter
Objective
Griffin, Georgia 30224
Over 10 years of front office experience and people management experience with
**********@*****.*** a track record of extraordinary customer service skills; Experience in medical
billing/insurance. A commitment to excellence in written, oral, and listening
communications with customers, management and co-workers; Highly motivated
and versatile individual who works effectively and efficiently as an individual and/or
as a member of a team.
Professional Work Experience
Accounts Manager
2/2010-present Excel Physical Therapy, McDonough, Georgia
• Manage patient accounts; customer service
• Data Entry; filing insurance claims to insurance company
• Appealing denied insurance claims
• Posting insurance/patient payments; Daily bank deposits
• Checking patients in/out; collecting copays
Accounts Manager
12/2007-7/2009 Medpoint Management, McDonough, Georgia
Customer service; making 25-50 calls per day; verifying patient insurances;
running credit card payments.
Data entry; collecting patient balances; handling patient complaints
Filing and appealing denied insurance claims; status insurance claims.
Running monthly reports; printing claims on HCFA; sending claims through
electronic system.
Sending patients to collection agencies and various other office duties.
Clinic Business Manager
11/2001 – 12/2007 Physiotherapy Associates, Newnan, Georgia
Managing Physical Therapy Office; customer service; scheduling appointments;
handling patient complaints; ordering office supplies.
Checking patients in/out; verifying patient insurance; data entry.
Balancing cash/checks/credit cards daily; making daily bank deposits; posting
payments; collecting copays.
Filing and appealing denied insurance claims; status insurance claims
Staying compliant with Medicare guidelines; handling medical records.
Office Manager
3/1999 - 11/2001 Regional Therapy Services, Tallahassee, Florida
• Managing front office; customer service scheduling patient appointments
• Verifying insurance; sending all bills to billing office at end of month.
• Marketing to doctors office with marketing coordinator
Sales Associate
1/1996 - 2/2002 Express Clothing Retail Store
• Cashier-Customer service assistance in customer sales purchases
• Promoting Express Brand
• Transactions of customer purchases
Skills:
Medical Manager Microsoft Word Allscripts Microsoft Office Word
PowerPoint Excel Internet Outlook Express
December 2008-Shorter College, Associate Degree
December 2010-Shorter College, BS – Business Administration
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