Manager Project
Resume:
Jonathan D.
Wake Forest, North Carolina 27587
Riddle
*************@*****.***
Objective
Utilize my skills and experiences I have attained in a network environment with a corporation that provides the opportunity for
career advancement and professional growth.
Professional Experience
Feb. 2008 Present Applied Computer Solutions Cary, NC
Aetna IT Program Manager
• Dedicated to the Aetna account. Provided network administration support and day to day
hardware and software support for local end users and various network printers.
• Manage software and hardware projects. Ensure project focuses on meeting business
objectives and needs in the most timely and cost effective manner. Communicate user
requirements to technical team, obtain consensus from the user community, and facilitate user
• Average response time of 27 minutes with an average resolution time of 4 hours.
• Serve as a liaison between Desktop Support, management and customers.
• Responsible for the implementing and managing asset control. Completed lease returns of
devices in a timely manner.
• Implementing, administering and maintaining a Windows XP user environment.
• Heavy project managing duties.
• Responsible for server tape backups (daily, weekly, monthly).
• Customer focused environment with emphasis on speed, accuracy and customer satisfaction.
• Emphasis of flexibility. Job expectations require 24 hour availability via cell phone and travel to
remote
sites when assistance is required.
Mar. 2003 – Aug. 2007 Target Corporation/ Logistics Minneapolis, MN
Corporate Investigator
• When necessary, covertly obtain and report important information of interest and criminal
activity in district stores. Maintained documentation of findings in a manner suitable for
• In circumstances involving serious criminal matters, I was sometimes under the controlled
supervision of local, state, and federal law enforcement authorities in the primary jurisdiction.
• Gained knowledge and experience in many facets of workplace theft and narcotic
investigations. Maintained constant communication with local law enforcement via frequent
conference calls and round table discussions.
• Provided professional advice, counsel and recommendations to corporate and business unit
officers. Also provided awareness training and process improvement to business partners and
multiple levels of management.
• Upon investigation completion, conducted reviews with those third parties involved to discuss
various aspects of the investigation and gain feedback.
Oct. 2001 – Aug. 2002 Guilford County District Greensboro, NC
Attorneys
Victim Witness Coordinator
• Worked with victims and witnesses of crime by assisting them through the criminal justice
process and providing a resource for immediate and ongoing intervention and support.
• Provided crisis intervention referral services, legal coaching and victim advocacy services
either through personal or telephonic contact when necessary.
• Able to coordinate multiple tasks in a fast paced environment. Calendaring and monitoring
deadlines, hearings and appointments for clients. Organizing and managing client files.
•
Accompany the victim to appointments and court proceedings, as appropriate and when
requested by the victim.
Education & Training
Appalachian State University
B.S in Criminal
1998–2002 North Carolina
Justice\Chemistry
B.S in Political Science
Southeastern Theological Seminary
Masters in Neuthetic
2002 2006 North Carolina
Psychology
Operating Systems
Windows NT, XP &
• •
•
Linux Macintosh
Software
MS Exchange/Outlook,
• •
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Pointsec MS Access & Project
• Rumba Mainframe
MS Office 95, 97, 98,
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VPN/Broadband
2000, 2003 & 2007 • Enterprise Server
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