Customer Service High School

FLOR CARBAJAL

**** ***** ******, **** *****, CA *0810

Phone: 562-***-**** E-Mail: ************@*****.***

PROFESSIONAL OBJECTIVE

To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work

well with others. Dedicated employee whose main objective is to get a job done accurately and in timely manner.

SKILLS:

•

• Computer Literate

• Typing 50+WPM

• 10-Key

• Logistics (LTL/Intermodal)

• Routing

• Bilingual (Spanish/English)

• Data Entry

• Excellent Customer Service

PROFESSIONAL EXPERIENCE

09/2009 – 05/2010 Ariana Worldwide Carson, CA

Export Department

Enter vehicle information based on original title as it arrives into warehouse facility. Create manifest for warehouse loading

for each vehicle destination based on booking information. Prepare all Customs paperwork for customs clearance. Provide

customers with copy of Manifest/Housebill via email once it has cleared customs validation. Answer high volume of calls

regarding container ETA & vehicle information. Make changes to Bill of Ladings when needed.

2/2002 – 12/2008 Nova Container Freight Station Carson, CA

Traffic Coordinator

Traced containers moving out of state utilizing (BNSF, CSX, U.P Rail) system. Provide customers with estimate time of

arrivals for shipments moving out of destination facility. Followed up with shippers, third party carriers, and customers

should conflicts arise. Print destination tracing reports. Set appointments for pick ups/deliveries with LTL/Intermodal

carriers. Issue accessorial(s) to the corresponding party, should additional charges occur. Handle high volume of

incoming/outgoing calls.

9/2000 – 2/2002 St. George Warehouse Compton, CA

Intermodal Dispatch Department

Coordinate with steamship lines for containers terminating at the Ports of Long Beach. Check container availability and

dispatch drivers upon full release. Create documents for new work orders. Contact customer service department with

courtesy calls if conflicts should arise at pick location. Handle all incoming/outgoing calls for dispatch department.

EDUCATION:

9/2008 – 1/2009 Recreational Occupation Program Long Beach, CA

Law Enforcement- Certificate of Completion

9/1994 – 9/1998 Lakewood High School Lakewood, CA

High School Graduate (Diploma)

REFERENCES:

Available upon request

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