Customer Service Data Entry

**** ******** *** ? BALDWIN PARK, CA *****

PHONE 626-***-**** ? EMAIL *******.*******@*****.***

LOURDES BARRETT

OBJECTIVE

Seeking a career that will provide a challenging

opportunity that benefits the research laboratory and

scientific community, utilizing my current research and

leadership skills that I encompass.

EDUCATION / RESEARCH

+ California State University, Fullerton, Fullerton, CA

+ Bachelor of Science, Biochemistry

2010 - Present California State

University, Fullerton, Ca

Undergraduate Researcher in an Analytical Chemistry Lab

+ Conducted experiments using FTIR-ATR

+ Analyzed data to obtain optimization and detection limits

of water contaminates

+ Prepare concentrations in ppm range

+ Maintained liquid nitrogen in FTIR and crystal cells

RELATED COURSES

+ Organic Chemistry + Biochemistry + Optics

Spectroscopy

+ Cellular Biology + Mass Spectrometry

EMPLOYMENT

2008-2010 Precision Plastics

Printing Co., Fullerton, Ca

Customer Service / Office Manager

+ Established excellent rapport with customers while

striving to meet customer service standards

+ Assisted customers with status and tracking of orders

+ Responsible for HR handbook and employee verification and

any related paper work

+ Accounts Payable and receivable

+ Provided assistance to the accountant with various

internal documents

+ Responsible for extensive filing and data entry

+ Utilized Word and Excel in order to assist with

accounting documentation

2004- 2008 Overnight

Prints, Santa Ana, Ca

Customer Service Lead

+ Responsible for training, developing and mentoring new

and existing team members and effectively practiced "lead

by example" standards

+ Handled escalated customer calls utilizing

professionalism to assist and recommend appropriate

solutions for their needs.

+ Orchestrated templates and forms utilized for effective

communication within team and to our clients to ensure

excellent customer service

+ Provided extensive training with problem solving and

multi-tasking with emphasis on customer support and

satisfaction

2003-2004

Dr. Arena's, Pasadena, Ca

Doctor's Assistant

+ Responsible for appointment setting, reminders and

organization of front office

+ Maintained sanitary standards within the office and

patient rooms

+ Shadowed doctor effectively to obtain knowledge within

the medical field

+ Provided excellent service with patients by establishing

a friendly rapport with each patient

SKILLS

+ Bilingual: English / Spanish

+ Proficient in Microsoft Word and Excel

+ Experience in Filing, Data Entry and able to Type 45+ WPM

+ Over 5 Years Customer Service Experience

Contact this candidate