Customer Service Representative

Rene Laidler *****.*******@*************.***

**** ********** ** #**** ***** Falls, SD 57106

Cell: (605) 261-

4136

Objective Seeking a position for a well respected organization

utilizing my experience with diversity, attention to detail,

. and leadership skills.

Education 9/03-12/07 University of Michigan

Dearborn, MI

* Bachelor of Arts and Science, Double Major

Anthropology Psychology

1/10- Present South Dakota State University

Brookings, SD

* Master of Science in Counseling and Human Resource

Development

Experiences Sanford Health

Sioux Falls, SD

* Department Assistant

November 2008- Present

Provide administrative/secretarial support for two departments such

as answering telephones, assisting visitors, everyday data entry,

responsible for monthly billing for all hospital, network, and

clinic areas, check inventory, and referring a range of

administrative problems and inquiries. Serve as a liaison with

other departments and operating units in the resolution of day-to-

day administrative and operational problems. Operate personal

computer to compose and edit correspondence and memoranda from

dictation, verbal direction, and from knowledge of established

department/division policies. Prepare, transcribe, compose, type,

edit, and distribute agendas and minutes of meetings. Administer

time and attendance for all employees including supervisors.

Responsible for employee verbal warnings and/or termination

documentations along with keeping employee records up to date.

Schedule and coordinate meetings, interviews, appointments, events

and other similar activities for supervisors and director.

Provide crisis mitigation training (CPI) for required departments

and new orients. Crisis Prevention and Intervention provides staff

with the proper tools to deescalate verbal and/or physical

situations in and out of the workplace.

YWCA

Sioux Falls, SD

* Administration/Receptionist

August 2008 - December 2008

Answered calls and managed secretarial work for recreation office.

Sold memberships and entered registrations into excel files for

leagues, camps, classes, lessons, and daycare.

University of Michigan-Dearborn Field house

Dearborn, MI

* Recreational Supervisor September 2004-

June 2008

Game Crew for the university athletics. Assisted teams and game

officials with hospitality needs. Prepared facility for varsity

games. Supervised intramural volleyball officials and games.

Assisted with building maintenance and upkeep.

Henry Ford Estate

Dearborn, MI

* Customer Service Representative/Accountant

November 2005- August 2006

Answered calls and managed secretarial work for the accounting

office. Paid bills, entered data into excel data files and

assisted supervisor with payroll for the Estate.

Skills Microsoft Word/ 55-60 WPM

Excel Spreadsheets

Power point

Customer service

Telephone Reception

Calendar coordination

Interdepartmental Coordination

Inventory/Purchasing

Planning and Scheduling

Meeting Minutes

Accomplishments Certified to Instruct Crisis Prevention and

Intervention (CPI)- June 2009

Department Hero of the Month- May 2009

Deans List Fall 2007

2nd Team All American 2007

Coaches Award 2006, 2007

Floor Captain 2006, 2007

1st Team All Conference 2005, 2006, 2007

1st Team All Region 2005, 2006, 2007

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